I recently did an RMA on a rocket 5 2tb drive that was defective. I went through customer support and they sent me the FedEx return label and QR code to place inside the box. I got a notification that the RMA was delivered today and the delivery photo looked as it was a residential address. I verified the address on the RMA return label and did a quick Google search and it's absolutely a residential address. This seems very odd to me, why would a RMA be returned to a persons house and not directly to a warehouse?
@Matthew Peters We do have such a location for some RMAs for deeper inspection, probably because the Rocket 5 is a new release.
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