Customer Support

Customer service and technical support.

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

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Sabrent
1/25/23, 2:27 PM

If you are having issues with the Rocket 2230 in your Microsoft Surface Pro, particularly the SP8...
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Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

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586
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Sabrent
5/25/22, 10:33 AM

Please check out website support page first, before posting.
ML

4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

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Sabrent
4/4/25, 4:03 PM

@Mark Levine Thank you for the update.
JR

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/3/25, 4:31 AM

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noxes16240
4/3/25, 4:31 AM

I remember how difficult it was for me to get access to cloud storage on my new Macbook, because ...
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USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

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Sabrent
3/31/25, 3:08 PM

@gwatkins I replied in the other thread, but I will check what chip we're using in that hub. We o...
How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

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23
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MelanieBriggs234
3/31/25, 6:58 AM

This is interesting to read because I never really thought about how different environments affec...
GF

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

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Sabrent
3/20/25, 3:00 PM

@geraldonlineorders This issue requires specific factors to arise and ideally is handled with USB...
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firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

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Sabrent
3/11/25, 3:00 PM

@wynneke Yes, or the archive file can be extracted to a temporary folder and the executable run f...
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My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

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Sabrent
3/11/25, 3:00 PM

@freedevme Three years is a long time. Most SSD warranties are only for five years. The health re...
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3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

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Sabrent
3/10/25, 2:02 PM

@Temo 40-pin is legacy but we do and did make products to handle that. 40-pin will be explicitly ...
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Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

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Sabrent
3/10/25, 2:00 PM

@schallerp This behavior is anomalous and has been marked for feedback. If this issue reoccurs, p...
Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

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Herve G
3/9/25, 1:33 PM

Still no fix 😞
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DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

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Sabrent
2/24/25, 2:42 PM

@franklynnphoto The internal PSU provides up to 135W of power with 15W of that going to USB, so 1...
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Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

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Sabrent
2/21/25, 1:40 PM

@techiej75 Check the drive's health with CrysalDiskInfo, in addition to the Rocket Control Panel,...
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Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

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Sabrent
2/10/25, 4:24 PM

@corps0r Something could have happened during the night, such as overheating or something else, b...
SA

Problems with SK-TB4K KVM
2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

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Sabrent
2/7/25, 3:14 PM

@Simon A This seems to be an issue with how the Apple devices or macOS are handling the display d...
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Clone 2TB Format External SSD Enclosure cannot handle other SSDs
2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

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Sabrent
2/2/25, 5:38 PM

One thing that can happen on Windows is that the Storage Spaces utility can 'capture' drives for ...
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EC-SSD2
1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

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Sabrent
1/30/25, 2:32 PM

@george.dominguez7 Software cloning can be done with Acronis or similar software. The destination...
ML

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H
1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

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Sabrent
1/29/25, 2:04 PM

@Marshall Lai It looks like multiple potential issues. Firstly, only one port might be capable of...
DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B
1/25/25, 9:36 AM • StillJustABill 1/25/25, 4:00 PM

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Sabrent
1/25/25, 4:00 PM

@StillJustABill It is against general policy to offer that sort of thing, but I can tell you the ...

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Product Requests »
1U 4-bay USB Drive enclosure

nw 4/3/25, 1:10 PM 1
Product Requests »
Opal compliance

gwatkins 3/31/25, 4:22 PM 1
Customer Support »
USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs

gwatkins 3/31/25, 4:17 PM 1
Customer Support »
How to ensure a stable Internet connection in office and industrial premises?

wick94566 3/31/25, 9:47 AM 2
Pre-Sales Questions »
SATA Drive serial number presentation to OS

Seb 3/23/25, 8:01 PM 1

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Thunderbolt 5 hub + KVM/switch

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4 Bay DS-SC4B two bays continually spinning up

Latest: Sabrent 4/4/25, 8:03 PM

Customer Support
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1U 4-bay USB Drive enclosure

Latest: Sabrent 4/4/25, 8:03 PM

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1U 4-bay USB Drive enclosure

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Customer Support

Rocket 2230 in a Microsoft Surface Pro 1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support 5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

4 Bay DS-SC4B two bays continually spinning up 3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re 6/26/23, 6:51 PM • Jack Rose 4/3/25, 4:31 AM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs 3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises? 3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid 8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to? 3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90% 3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC 3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking 3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web. 2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay 2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive 2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking 2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

Problems with SK-TB4K KVM 2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

Clone 2TB Format External SSD Enclosure cannot handle other SSDs 2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

EC-SSD2 1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H 1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B 1/25/25, 9:36 AM • StillJustABill 1/25/25, 4:00 PM

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Latest topics

1U 4-bay USB Drive enclosure

Opal compliance

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs

How to ensure a stable Internet connection in office and industrial premises?

SATA Drive serial number presentation to OS

Latest posts

Thunderbolt 5 hub + KVM/switch

Thunderbolt 5 hub + KVM/switch

4 Bay DS-SC4B two bays continually spinning up

1U 4-bay USB Drive enclosure

1U 4-bay USB Drive enclosure

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/3/25, 4:31 AM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

Problems with SK-TB4K KVM
2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

Clone 2TB Format External SSD Enclosure cannot handle other SSDs
2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

EC-SSD2
1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H
1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B
1/25/25, 9:36 AM • StillJustABill 1/25/25, 4:00 PM