Customer Support

Customer service and technical support.

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

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Sabrent
1/25/23, 2:27 PM

If you are having issues with the Rocket 2230 in your Microsoft Surface Pro, particularly the SP8...
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Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

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Sabrent
5/25/22, 10:33 AM

Please check out website support page first, before posting.
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Thunderbolt 4 KVM Switch Power issue SB-TB4K power supply have bee sound on and LED off.
8/9/25, 4:07 AM • kennyli2 8/9/25, 4:07 AM

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kennyli2
8/9/25, 4:07 AM

To support This morning, I hear a bee sound and saw the LED was off on power supply, and observe...
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EC-SNVE Samsung Magician Samsung EVO 990 Plus EC-SNVE enclosure with Samsung EVO 990 Plus 2Tb not being seen by Samsung Magician (plus question re FW update)
8/2/25, 12:50 PM • jay 8/7/25, 6:43 PM

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Almighty1
8/7/25, 6:43 PM

@jay - Depending on what you use. Some may or may not include the Windows Recovery Environm...
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EC-SNVE EC-SNVE device information dump requested
6/11/25, 7:03 PM • Nathan 8/4/25, 5:00 AM

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Almighty1
8/4/25, 5:00 AM

@Nathan - This is from my recently Amazon.com purchased and received on July 28, 2025 SABRENT EC-...
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USB-CKDH KVM switch not turning all monitors on when switching systems
3/28/23, 10:13 PM • John Schmitt 7/30/25, 4:04 AM

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annata0215
7/30/25, 4:04 AM

KVMs sometimes fail to emulate EDID (Extended Display Identification Data) for all monitors.
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EC-CH2B Wont recognize my 22TB Red Pros
7/25/25, 3:15 AM • elipariz6 7/25/25, 3:47 PM

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Sabrent
7/25/25, 3:47 PM

@elipariz6 A firmware update could help, please check with customer support through the website. ...
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Control Panel Won't Launch
7/19/25, 11:14 PM • jffwarner0 7/23/25, 3:19 PM

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Sabrent
7/23/25, 3:19 PM

@jffwarner0 I would contact support directly via our website and see if they have any firmware to...
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Problem with nvme usb 3.2 enclosure
7/14/25, 5:13 PM • gobert4 7/17/25, 3:43 PM

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Sabrent
7/17/25, 3:43 PM

@gobert4 That's unfortunate but possible. We use Realtek to have compatibility with both NVMe and...
Clone EC-HD2B offline cloning Dual Bay EC-HD2B cloning question
10/30/24, 1:39 PM • Tim 6/30/25, 3:17 PM

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Sabrent
6/30/25, 3:17 PM

@dr.nickm The process will be as slow as the slowest drive, so the hard drive, and as offline clo...
DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B
1/25/25, 9:36 AM • StillJustABill 6/18/25, 1:07 PM

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Sabrent
6/18/25, 1:07 PM

@StillJustABill You probably can, but not from us. You may be able to match it on AliExpress or t...
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Sabrent ‎EC-SNVE unable to read SN520 nvme m2 2280
6/15/25, 12:23 AM • bestlaurastevens 6/15/25, 8:51 PM

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Sabrent
6/15/25, 8:51 PM

@bestlaurastevens See if the drive is picked up by DMDE. This will let you know if data retrieval...
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EC-SNVE EC-SNVE - Remember to remove the film!
6/11/25, 2:32 PM • Nathan 6/11/25, 2:32 PM

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Nathan
6/11/25, 2:32 PM

From the thermal pad.
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EC-SNVE Disconnects & Internal Issue
1/30/23, 3:46 AM • Rick Raborn 6/11/25, 2:30 PM

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Nathan
6/11/25, 2:30 PM

@Malcolm D They should have mentioned this in the manual. Maybe they can add it in the new...
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SB-TB4K Trouble with TB4 KVM - downstream hub's non TB ports have no data
5/18/25, 6:54 AM • raman325 6/5/25, 1:39 PM

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Sabrent
6/5/25, 1:39 PM

@jay.m There may be. Please contact customer service via the website. Thank you.
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Cloning with EC-HD2B - Need help
5/22/25, 8:42 AM • Tom Whedbee 5/22/25, 11:04 AM

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Sabrent
5/22/25, 11:04 AM

@Tom Whedbee A sector-by-sector offline clone can take a very long time, unfortunately, although ...
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DS-SC4B Drives shut down too fast
5/15/25, 10:13 AM • arwjr8 5/15/25, 12:19 PM

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Sabrent
5/15/25, 12:19 PM

@arwjr8 Sounds like a power management issue. This could be from operating system settings and/or...
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NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues)
5/7/25, 7:18 PM • alt_as_king 5/8/25, 11:19 AM

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Sabrent
5/8/25, 11:19 AM

@alt_as_king It depends on the definition of detected. Drives may not be shown as a drive letter ...
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SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading
4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

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Sabrent
5/2/25, 3:37 PM

@zacharygellner14 CrystalDiskInfo reads the SMART values to show health information. In this case...
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SB-ROCKET-NVMe4-1TB - second drive failure, warranty?
4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM

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Sabrent
4/28/25, 3:55 PM

@hostandmore Yes, these drives have a standard warranty. Please refer to technical support for se...

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Pre-Sales Questions »
2-Port USB Type-C KVM USB-KCPD

Ballstone 8/19/25, 3:55 PM 2
Pre-Sales Questions »
Thermal pad thickness EC-SNVE

naustodark 8/13/25, 10:28 PM 1
General Product Discussion »
HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

bikeman09 8/10/25, 10:48 PM 2
Customer Support »
SB-TB4K power supply have bee sound on and LED off.

kennyli2 8/9/25, 8:07 AM
Pre-Sales Questions »
NVMe M.2 to PCIe Adapter

jnburnett2003 8/7/25, 6:14 AM 1

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2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/20/25, 10:56 PM

Pre-Sales Questions
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2-Port USB Type-C KVM USB-KCPD

Latest: Sabrent 8/19/25, 7:30 PM

Pre-Sales Questions
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2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/19/25, 3:55 PM

Pre-Sales Questions
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Thermal pad thickness EC-SNVE

Latest: Sabrent 8/19/25, 11:00 AM

Pre-Sales Questions
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HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Latest: kpm27216 8/19/25, 3:10 AM

General Product Discussion

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8/18/25, 6:09 PM Canada

Customer Support

Rocket 2230 in a Microsoft Surface Pro 1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support 5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

Thunderbolt 4 KVM Switch Power issue SB-TB4K power supply have bee sound on and LED off. 8/9/25, 4:07 AM • kennyli2 8/9/25, 4:07 AM

EC-SNVE Samsung Magician Samsung EVO 990 Plus EC-SNVE enclosure with Samsung EVO 990 Plus 2Tb not being seen by Samsung Magician (plus question re FW update) 8/2/25, 12:50 PM • jay 8/7/25, 6:43 PM

EC-SNVE EC-SNVE device information dump requested 6/11/25, 7:03 PM • Nathan 8/4/25, 5:00 AM

USB-CKDH KVM switch not turning all monitors on when switching systems 3/28/23, 10:13 PM • John Schmitt 7/30/25, 4:04 AM

EC-CH2B Wont recognize my 22TB Red Pros 7/25/25, 3:15 AM • elipariz6 7/25/25, 3:47 PM

Control Panel Won't Launch 7/19/25, 11:14 PM • jffwarner0 7/23/25, 3:19 PM

Problem with nvme usb 3.2 enclosure 7/14/25, 5:13 PM • gobert4 7/17/25, 3:43 PM

Clone EC-HD2B offline cloning Dual Bay EC-HD2B cloning question 10/30/24, 1:39 PM • Tim 6/30/25, 3:17 PM

DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B 1/25/25, 9:36 AM • StillJustABill 6/18/25, 1:07 PM

Sabrent ‎EC-SNVE unable to read SN520 nvme m2 2280 6/15/25, 12:23 AM • bestlaurastevens 6/15/25, 8:51 PM

EC-SNVE EC-SNVE - Remember to remove the film! 6/11/25, 2:32 PM • Nathan 6/11/25, 2:32 PM

EC-SNVE Disconnects & Internal Issue 1/30/23, 3:46 AM • Rick Raborn 6/11/25, 2:30 PM

SB-TB4K Trouble with TB4 KVM - downstream hub's non TB ports have no data 5/18/25, 6:54 AM • raman325 6/5/25, 1:39 PM

Cloning with EC-HD2B - Need help 5/22/25, 8:42 AM • Tom Whedbee 5/22/25, 11:04 AM

DS-SC4B Drives shut down too fast 5/15/25, 10:13 AM • arwjr8 5/15/25, 12:19 PM

NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues) 5/7/25, 7:18 PM • alt_as_king 5/8/25, 11:19 AM

SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading 4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

SB-ROCKET-NVMe4-1TB - second drive failure, warranty? 4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM

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Latest topics

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

SB-TB4K power supply have bee sound on and LED off.

NVMe M.2 to PCIe Adapter

Latest posts

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Forum statistics

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

Thunderbolt 4 KVM Switch Power issue SB-TB4K power supply have bee sound on and LED off.
8/9/25, 4:07 AM • kennyli2 8/9/25, 4:07 AM

EC-SNVE Samsung Magician Samsung EVO 990 Plus EC-SNVE enclosure with Samsung EVO 990 Plus 2Tb not being seen by Samsung Magician (plus question re FW update)
8/2/25, 12:50 PM • jay 8/7/25, 6:43 PM

EC-SNVE EC-SNVE device information dump requested
6/11/25, 7:03 PM • Nathan 8/4/25, 5:00 AM

USB-CKDH KVM switch not turning all monitors on when switching systems
3/28/23, 10:13 PM • John Schmitt 7/30/25, 4:04 AM

EC-CH2B Wont recognize my 22TB Red Pros
7/25/25, 3:15 AM • elipariz6 7/25/25, 3:47 PM

Control Panel Won't Launch
7/19/25, 11:14 PM • jffwarner0 7/23/25, 3:19 PM

Problem with nvme usb 3.2 enclosure
7/14/25, 5:13 PM • gobert4 7/17/25, 3:43 PM

Clone EC-HD2B offline cloning Dual Bay EC-HD2B cloning question
10/30/24, 1:39 PM • Tim 6/30/25, 3:17 PM

DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B
1/25/25, 9:36 AM • StillJustABill 6/18/25, 1:07 PM

Sabrent ‎EC-SNVE unable to read SN520 nvme m2 2280
6/15/25, 12:23 AM • bestlaurastevens 6/15/25, 8:51 PM

EC-SNVE EC-SNVE - Remember to remove the film!
6/11/25, 2:32 PM • Nathan 6/11/25, 2:32 PM

EC-SNVE Disconnects & Internal Issue
1/30/23, 3:46 AM • Rick Raborn 6/11/25, 2:30 PM

SB-TB4K Trouble with TB4 KVM - downstream hub's non TB ports have no data
5/18/25, 6:54 AM • raman325 6/5/25, 1:39 PM

Cloning with EC-HD2B - Need help
5/22/25, 8:42 AM • Tom Whedbee 5/22/25, 11:04 AM

DS-SC4B Drives shut down too fast
5/15/25, 10:13 AM • arwjr8 5/15/25, 12:19 PM

NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues)
5/7/25, 7:18 PM • alt_as_king 5/8/25, 11:19 AM

SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading
4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

SB-ROCKET-NVMe4-1TB - second drive failure, warranty?
4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM