Customer Support | Sabrent

Customer Support

Customer service and technical support.

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

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Sabrent
1/25/23, 2:27 PM

If you are having issues with the Rocket 2230 in your Microsoft Surface Pro, particularly the SP8...
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Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

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Sabrent
5/25/22, 10:33 AM

Please check out website support page first, before posting.
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EC-DFLT firmware blocks access to previous data/backups
9/7/25, 4:00 PM • paulofonseca 9/29/25, 3:16 PM

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The Sabrent Informer
9/29/25, 3:16 PM

@Stefan @paulofonseca These requests are best handled through our official customer support ...
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Problems with SK-TB4K KVM
2/7/25, 10:56 AM • Simon A 9/19/25, 9:09 AM

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Sabrent
9/19/25, 9:09 AM

@itsvincent This may have been fixed in firmware but, if so, you would have to ask customer servi...
EC-DFLT disk isnt reading
9/16/25, 1:16 PM • Evelyn 9/17/25, 5:16 PM

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Sabrent
9/17/25, 5:16 PM

@Evelyn Please contact technical support/customer service on the main website. They can assist yo...
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Rocket 4 Plus Firmware 2TB 2TB Rocket 4 plus write speed slow
8/23/25, 9:21 AM • daveoooooh 9/3/25, 1:28 PM

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Sabrent
9/3/25, 1:28 PM

@daveoooooh Thank you for posting back. We're back from the long weekend. A fresh wipe might help...
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How to replace ‎DS-SC4B Fan
8/27/25, 7:03 AM • bolderbast 8/27/25, 9:38 AM

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bolderbast
8/27/25, 9:38 AM

OK, just read somewhere that there are 2 more screws hidden under the 2 back feet. Will look into...
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Thunderbolt 4 KVM Switch Power issue SB-TB4K power supply have bee sound on and LED off.
8/9/25, 4:07 AM • kennyli2 8/9/25, 4:07 AM

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kennyli2
8/9/25, 4:07 AM

To support This morning, I hear a bee sound and saw the LED was off on power supply, and observe...
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EC-SNVE Samsung Magician Samsung EVO 990 Plus EC-SNVE enclosure with Samsung EVO 990 Plus 2Tb not being seen by Samsung Magician (plus question re FW update)
8/2/25, 12:50 PM • jay 8/7/25, 6:43 PM

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Almighty1
8/7/25, 6:43 PM

@jay - Depending on what you use. Some may or may not include the Windows Recovery Environm...
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EC-SNVE EC-SNVE device information dump requested
6/11/25, 7:03 PM • Nathan 8/4/25, 5:00 AM

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Almighty1
8/4/25, 5:00 AM

@Nathan - This is from my recently Amazon.com purchased and received on July 28, 2025 SABRENT EC-...
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USB-CKDH KVM switch not turning all monitors on when switching systems
3/28/23, 10:13 PM • John Schmitt 7/30/25, 4:04 AM

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annata0215
7/30/25, 4:04 AM

KVMs sometimes fail to emulate EDID (Extended Display Identification Data) for all monitors.
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EC-CH2B Wont recognize my 22TB Red Pros
7/25/25, 3:15 AM • elipariz6 7/25/25, 3:47 PM

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Sabrent
7/25/25, 3:47 PM

@elipariz6 A firmware update could help, please check with customer support through the website. ...
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Control Panel Won't Launch
7/19/25, 11:14 PM • jffwarner0 7/23/25, 3:19 PM

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Sabrent
7/23/25, 3:19 PM

@jffwarner0 I would contact support directly via our website and see if they have any firmware to...
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Problem with nvme usb 3.2 enclosure
7/14/25, 5:13 PM • gobert4 7/17/25, 3:43 PM

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Sabrent
7/17/25, 3:43 PM

@gobert4 That's unfortunate but possible. We use Realtek to have compatibility with both NVMe and...
Clone EC-HD2B offline cloning Dual Bay EC-HD2B cloning question
10/30/24, 1:39 PM • Tim 6/30/25, 3:17 PM

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Sabrent
6/30/25, 3:17 PM

@dr.nickm The process will be as slow as the slowest drive, so the hard drive, and as offline clo...
DS-SC5B Power issue Cannot power on one of the bays in a Sabrent DS-SC5B
1/25/25, 9:36 AM • StillJustABill 6/18/25, 1:07 PM

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Sabrent
6/18/25, 1:07 PM

@StillJustABill You probably can, but not from us. You may be able to match it on AliExpress or t...
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Sabrent ‎EC-SNVE unable to read SN520 nvme m2 2280
6/15/25, 12:23 AM • bestlaurastevens 6/15/25, 8:51 PM

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Sabrent
6/15/25, 8:51 PM

@bestlaurastevens See if the drive is picked up by DMDE. This will let you know if data retrieval...
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EC-SNVE EC-SNVE - Remember to remove the film!
6/11/25, 2:32 PM • Nathan 6/11/25, 2:32 PM

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Nathan
6/11/25, 2:32 PM

From the thermal pad.
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EC-SNVE Disconnects & Internal Issue
1/30/23, 3:46 AM • Rick Raborn 6/11/25, 2:30 PM

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Nathan
6/11/25, 2:30 PM

@Malcolm D They should have mentioned this in the manual. Maybe they can add it in the new...
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SB-TB4K Trouble with TB4 KVM - downstream hub's non TB ports have no data
5/18/25, 6:54 AM • raman325 6/5/25, 1:39 PM

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Sabrent
6/5/25, 1:39 PM

@jay.m There may be. Please contact customer service via the website. Thank you.

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