Posts made by kturro chamorro

• EC-DFLT

  @Sabrent but don't you think that SABRENT should be the one to provide an automatic tool to do this? let's see, i am not an expert in technology, and i have no idea how to do what you are telling ...

  posted in Customer Support

  kc

  kturro chamorro
  5/22/23, 5:17 PM
• EC-DFLT

  i am very dissatisfied with the service provided by you. i have been trying for more than 3 months to get you to solve a damn problem that you have created and i have written in MANY of the threads...

  posted in Customer Support

  kc

  kturro chamorro
  5/15/23, 7:34 PM
• EC-DFLT

  @Sabrent Hello, I attach the screenshot of the tool that you provided me in order to solve the compatibility problem with disks larger than 2TB. 

  posted in Customer Support

  kc

  kturro chamorro
  4/20/23, 7:59 PM
• EC-DFLT

  Hi @Sabrent. i would like to know what happened to my request? it has been more than 10 days since the last communication and nothing has been answered. I am a bit frustrated with the situation bec...

  posted in Customer Support

  kc

  kturro chamorro
  4/19/23, 7:23 PM
• EC-DFLT

  @matt mcguinness exactly this happens to me and according to what I have read to many others. could you check if in the device manager it detects the unit as SCSI? if so @sabrent does not know tha...

  posted in Customer Support

  kc

  kturro chamorro
  4/10/23, 1:48 PM
• Unable to run True Image or Update Firmware

  @Sabrent But how can you tell me this if I am on a user support site? you tell me "send an email" but where do I send it to? I think you are avoiding the issue and I find this disrespectful. You a...

  posted in Customer Support

  kc

  kturro chamorro
  4/2/23, 10:33 AM
• EC-DFLT

  @Sabrent Yes, of course. The point is that the firmware that is downloaded from your page does not detect the device. attached screenshot. I am quite disappointed with this product to be honest. In...

  posted in Customer Support

  kc

  kturro chamorro
  4/2/23, 10:29 AM
• EC-DFLT

  hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT SCSI Dis...

  posted in Customer Support

  kc

  kturro chamorro
  3/30/23, 11:17 PM
• Unable to run True Image or Update Firmware

  hi. i have a SERIOUS problem with the  EC-DFLT. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the rea...

  posted in Customer Support

  kc

  kturro chamorro
  3/30/23, 11:15 PM
• EC DFLT Firmware update - Device not recognized

  @Sabrent hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT...

  posted in Customer Support

  kc

  kturro chamorro
  3/30/23, 11:10 PM
• EC DFLT Firmware update - Device not recognized

  @Jason C Cato hello... hope you are well. did you manage to receive a solution from support? if yes, could you share with us the solution?

  posted in Customer Support

  kc

  kturro chamorro
  3/30/23, 11:05 PM