Return policy
We understand issues can happen and we are here to help. All of our products purchased on Sabrent.com come with a 30-day money back guarantee. To initiate a return, you only need to begin the process with our online RMA tool. We'll give you a return authorization number (RMA) and upon following the return instructions, we'll make sure you receive your refund/replacement as soon as possible. If you ordered an incorrect product and need to exchange it for a different product, just set up a refund within the 90-day refund period and then place a new order.
Please refer to the vendor you purchased from refund policy. You will need to contact them to identify your options.
In the event that your product fails after the 30-day return period, but within the product's warranty period, you only need to set up a warranty replacement request online using our RMA tool. We'll give you a return authorization number (RMA) and make sure you receive your replacement as soon as we receive the possibly failed product.
Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per the warranty terms. Please note that proof of purchase may be required.
After receiving and processing your returned product(s), we'll issue the refund. Once issued, you should see it in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card you may be prompted to provide bank details so we may credit your account.