Sabrent Limited Warranty Policy

At Sabrent, we are committed to engineering high-performance hardware that stands the test of time. This Limited Warranty outlines our commitment to the original purchaser that your Sabrent product is free from manufacturing and material defects.

1. Scope of Coverage

This warranty is granted exclusively to the original purchaser of a new Sabrent product purchased from an authorized reseller.

  • Non-Transferable: This warranty applies only to the original purchaser and is not transferable to subsequent owners.
  • Authorized Sellers: Coverage applies only to products purchased through official channels. Products purchased from unauthorized liquidators, auction sites, or third-party marketplace sellers are sold "as-is" and are not covered by this warranty.
  • Intended Use: This warranty applies to products used for normal, personal, or home-office applications and does not cover products used for industrial, mining, or high-intensity commercial purposes.

2. Warranty Duration & Extension

The standard limited warranty period ranges from 1 to 5 years from the date of purchase, depending on the product category. See the Coverage by Product Type table below for the exact duration that applies to your item.

  • Registration Bonus: Register your product at Sabrent.com/support within 90 days of purchase to extend your warranty. Extension length depends on the product category.
  • Proof of Purchase: A valid receipt or invoice is required to verify eligibility. If no proof of purchase is available, the warranty period will be measured from the date the product was sold by Sabrent to the authorized distributor.
  • Replacement Products: A replacement product is covered for the remainder of the original product's warranty period or 90 days, whichever is longer. Replacing a product does not restart or extend the original warranty period.

3. Warranty Coverage by Product Type

The table below summarizes coverage across Sabrent's product lines. For the most accurate term, always refer to your specific product's listing page.

Product Type Includes Standard Warranty Extended Warranty
With Registration
Internal Storage Internal SSDs, NVMe SSDs, SATA SSDs 5 Years* Not Required
External Storage External SSDs, portable SSDs 3 Years 5 Years
Memory Cards Sabrent memory cards 1 Year 2 Years
Chargers & Charging Stations Chargers, desktop chargers, charging stations 2 Years 3 Years
Hubs, Docks & Switches USB hubs, Thunderbolt products, KVMs, USB switches, powered hubs, gaming hubs, Ethernet-enabled hubs 1 Year 2 Years
Storage Enclosures & Docking Stations M.2 SSD enclosures, HDD/SSD enclosures, HDD/SSD docking stations 1 Year 2 Years
HDD & SSD Accessories PCIe adapters, HDD/SSD adapters, brackets, heat sinks, card readers 1 Year 2 Years
Adapters Network adapters, audio adapters, video adapters 1 Year 2 Years
Cables Charging cables, Thunderbolt cables, HDD/SSD cables, audio cables, USB extension cables, serial/printer cables 1 Year 2 Years
BLOWZERS Electronic accessories 2 Years 3 Years
Other Products Products not listed above 1 Year 2 Years

Internal Storage products include a 5-year standard warranty; registration is not required to receive the full term. SSD warranties are also subject to the Total Bytes Written (TBW) endurance limit defined in the product specifications, whichever occurs first.

4. SSD-Specific Endurance Clause (TBW)

For Solid State Drive (SSD) products, the warranty period expires either at the end of the stated time period or when the drive exceeds its rated Total Bytes Written (TBW) threshold, as defined in the product specifications, whichever occurs first.

5. What is NOT Covered

This warranty does not cover:

  • Data Loss: Sabrent is not responsible for any data loss. There is no warranty for the recovery of data. You are responsible for maintaining regular backups on separate media.
  • Abuse or Environmental Damage: Damage resulting from accidents, misuse, neglect, tampering, or unsuitable physical/operating environments (including power surges or thermal damage).
  • Unauthorized Modifications: Any product with removed or altered identification labels (serial numbers) or hardware/software that has been modified or repaired by unauthorized parties.
  • Third-party compatibility issues: Failures caused by products or software for which Sabrent is not responsible.

6. How to Start a Claim (RMA Process)

Before returning a product, we require that you contact Sabrent Technical Support. Many issues can be resolved through remote troubleshooting without the need for a return.

  • Authorization: If troubleshooting fails, you will be issued a Return Merchandise Authorization (RMA) number.
  • Shipping: You are responsible for the cost of shipping and insuring the defective product to our service center. We recommend using a trackable shipping method.
  • The fix: Sabrent will replace the defective item with a functionally equivalent product, which may be new or previously used and tested to meet Sabrent specifications. If no functionally equivalent product is available to ship, Sabrent will issue store credit based on the original purchase price instead.
  • Return Shipping: Once your defective product is received and approved, Sabrent will ship the replacement to you with shipping prepaid. You are responsible for any applicable import duties or taxes.
  • Data Notice: Sabrent does not return the original product, and data recovery is not part of the warranty or RMA process. Please back up your data and remove any accessories before sending your product to us. Returned storage devices may be securely erased or destroyed.
  • No Trouble Found (NTF): If our inspection finds no defect in the returned product, we will contact you to discuss next steps. Return shipping for the original product may be charged to you.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Sabrent shall not be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to lost profits, loss of data, or downtime, arising from the use or failure of a Sabrent product, even if Sabrent has been advised of the possibility of such damages.

8. Statutory & Regional Rights

This warranty gives you specific legal rights. You may also have other rights which vary by state, province, or country. For consumers in regions with mandatory consumer protection laws such as the EU, UK, or Australia, this warranty is in addition to, and does not replace, your statutory rights.