How can we help you?
Please enter your unique order number, also known as a purchase number or order ID. It is located on your purchase invoice.
Please enter your device’s model number, also known as part number or SKU. In most circumstances, this is printed on a label or inscribed into the bottom or backside of the device. The model number is also listed on each product’s web page at Sabrent.com.
Please enter your device’s unique serial number. In most circumstances, this is printed on a label or inscribed into the bottom or backside of the device near the model number. It can also be found on the product’s box.
How would you like to contact us?
So, you're having trouble with your device?
So, you're having trouble with your device? Maybe you need new firmware or the product is not working as expected?
Don't hesitate to contact our support team - we'll be happy to assist you at
(323) 266-0911!
Hours of Operation:
Mon-Fri 9:00 - 17:00 EST
Need help with your order?
We understand issues can happen and we are here to help. All of our products purchased on Sabrent.com come with a 30-day money back guarantee. To initiate a return, you only need to begin the process with our online RMA tool. We'll give you a return authorization number (RMA) and upon following the return instructions, we'll make sure you receive your refund/replacement as soon as possible. If you ordered an incorrect product and need to exchange it for a different product, just set up a refund within the 90-day refund period and then place a new order.
Please refer to the vendor you purchased from refund policy. You will need to contact them to identify your options.
In the event that your product fails after the 30-day return period, but within the product's warranty period, you only need to set up a warranty replacement request online using our RMA tool. We'll give you a return authorization number (RMA) and make sure you receive your replacement as soon as we receive the possibly failed product.
Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per the warranty terms. Please note that proof of purchase may be required.
After receiving and processing your returned product(s), we'll issue the refund. Once issued, you should see it in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card you may be prompted to provide bank details so we may credit your account.
This Warranty applies to new Sabrent products purchased from an authorized Sabrent reseller by the original purchaser for normal use and not for resale. Sabrent warrants that a covered product is free from defects in manufacturing, with the exceptions stated below.
This limited warranty lasts for 1 year or 2 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. You may find the applicable warranty for your product via the product detail page. You may also register your product during a 90-day time period following you of purchase in order to extend its warranty to 2, 3, or 5 years, depending on the item. A valid proof of purchase will be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by Sabrent to the authorized distributor.
The product warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which Sabrent is not responsible. There is no warranty for loss of data—you must regularly back up the data stored on your product to separate media. There is no warranty for a product having removed or altered identification labels. Sabrent is not responsible for returning to you a product that is not under warranty.
Sabrent will replace the product with a functionally equivalent replacement product, transportation prepaid. Sabrent may replace your product with a product that was previously used, repaired and tested to meet Sabrent’s specifications. You are responsible for importation of the replacement product, if applicable. Sabrent will not return the original product; therefore, you are responsible for removing accessories and/or moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. Sabrent warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
Let's take care of your products!
The warranty for your Sabrent product varies depending on product model. You may find the applicable warranty for your product via the product detail page, in your product documentation or by contacting our support team.
This Warranty applies to new Sabrent products purchased from an authorized Sabrent reseller by the original purchaser for normal use and not for resale. Sabrent warrants that a covered product is free from defects in manufacturing, with the exceptions stated below.
This limited warranty lasts for 1 year or 2 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. You may find the applicable warranty for your product via the product detail page. You may also register your product during a 90-day time period following you of purchase in order to extend its warranty to 2, 3, or 5 years depending on the item. A valid proof of purchase will be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by Sabrent to the authorized distributor.
The product warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which Sabrent is not responsible. There is no warranty for loss of data—you must regularly back up the data stored on your product to separate media. There is no warranty for a product with removed or altered identification labels. Sabrent is not responsible for returning to you a product that is not under warranty.
Sabrent will replace the product with a functionally equivalent replacement product, transportation prepaid. Sabrent may replace your product with a product that was previously used, repaired and tested to meet Sabrent’s specifications. You are responsible for importation of the replacement product, if applicable. Sabrent will not return the original product; therefore, you are responsible for removing accessories and/or moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. Sabrent warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
