Requested an RMA for a faulty SB-RKTQ-8TB drive with Sabrent and they have been messing me about for 5 months. They have already approved the return but won't provide an RMA number or a replacement because they apparently don't have stock. I've been emailing them every couple of weeks to no avail; In the meantime this £1500 drive is sat there gathering dust.
What can I do to resolve this issue, since there doesn't appear to be a complaints process?
@Theo Thompson You should have received an email today about this, hopefully this can be addressed. I have looked at the support history and apologize for the difficulty you had with this in the UK. I will escalate on my end.
I am still waiting for a response from my previous escalation that was over a month ago.
Please can you provide details of your complaints process.
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