Yes, it's the model you mentioned.  The hardware is a dell laptop XPS 17 9710.  The dock only has a 1080p monitor connected to it.  I should mention that I replaced the dock with an...

Sorry about the delayed response, we're still adjusting to having a forum. We hope to bring tech support directly in here. I'm guessing it is our HB-TC6C model? More information about your hardwar...

I have an HDMI monitor connected to the Multi-Port USB Type-C Hub, which is then connected to the USB C port on my laptop. When I plug it in, everything works fine.  However, if I restart the ...

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