I have been using this product until some day when I tried to transfer information, Windows 10 says that the hard disk is not present, so it keeps disconnecting the hard disk, I bought a year ago, I use this for working, and I am carrying it everwhere I go. Do you have a solution or how to fix this?
@george beck I recommend contacting our technical support/customer service, on our website, for direct assistance. Be sure that the power adapter is always connected, but the adapter could also be having issues.
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