The RMA code is 140616013. I already contacted support and they replied that they are "currently actively working to verify the real status of the shipment" without any other update.

@mike @vivek55 We are aware of both of these posts and will be investigating this issue. In some rare cases, this could be a result of a damaged product, but in others it is a compatibility or conf...

@Unmolded1589 I do not directly manage RMAs and would need more information to check on the progress, but contacting support should get you the information more quickly.

I shipped a Sabrent Rocket Q 2TB M.2 on April 3rd (50€ to ship from Europe to US with garanteed delivery). On April 5th it was already delivered and on April 10th I get the tracking number for...

Hi, I've the same issue.. MBP (Sonoma) with 4TB SSD it keeps getting disconnected. Lower memory drive 2TB is fine.. and I tried in iMac (intel - Sonoma) works fine. After disconnecting it doesn't ...

I have two drives in my EC-CH2B connected to my MacBook Pro M3, and several times a day the drives just disconnect from the Mac (and it complains that I didn't eject them first). To get them to rec...

@DT MDR For multiple M.2 NVMe SSDs we sell add-in cards that can take up to four drives, either requiring board PCIe bifurcation (EC-P4BF) or not (EC-P3X4). PCIe NVMe SSDs won't work with SATA as M...

I'm fairly certain a lot of people have spare NVMe SSDs of varying capacities, as one upgrades or accumulates more from sales. Modern motherboards don't have enough M2 slots to accomodate all of th...

@Youry Check the power supply when you get it to be sure, but it should be 100-240V 50/60Hz.

Good afternoon! I bought this device on Amazon. But while he's on his way to Russia, I have a question that I haven't found an answer to. What is the mains voltage of the charger of this docking st...

@stu If you are asking if your can use our KVM switch to switch a docking station, then the answer is yes, this is possible. We have tested this with our own hardware but not the Plugable. If there...

Hello,   I have a Plugable TBT4-UDZ that I want to use the sabrent switch to work between my laptop and desktop. Will if work and is it compatible?

@iiiiii Try formatting the drive in the enclosure first, if possible. Otherwise, check this firmware.

Hello,   i need a firmwareupdate to get above 4TB. its the EC-DFLT-EU with VIA chip.    

@lindseywhelan The offline cloning process is sector-by-sector which may not complete if a drive is damaged.

@Matthew Peters We do have such a location for some RMAs for deeper inspection, probably because the Rocket 5 is a new release.

I bought a dual bay (EC-HD2B) to allow me to duplicate a RAID 5 drive that's givine SMART errors but it's not working. I put the RAID 5 drive (6TB) into bay 1, the new blank drive (8TB, exFAT) int...

I recently did an RMA on a rocket 5 2tb drive that was defective. I went through customer support and they sent me the FedEx return label and QR code to place inside the box. I got a notification t...

@darylzero46 https://downloads.sabrent.com/product/acronis-true-image-for-sabrent/

Is there cloning software from Sabrent to use to clone their drives?