@richly z Might need a spudger or similar, check under the logo. Might be possible to get it up using putty or similar and maybe some heat to assist.

@Steven Fischer We've clarified on the table listing that it can charge either device but only one at a time.

@michael.flournoy You may contact customer service on the main website and request a firmware update, if available. No such update should be required for the hub to be detected, however. Driver-wis...

And I just received an email back from Israel in Sabrent Tech support: Thank you for contacting Sabrent Tech Support. I'm glad to assist you today.   Based on the specifications of the KVM ...

I did send this off to support via the chat link - but thought we should have a topic here that's searchable for everyone that has purchased Sabrent's Thunderbolt 4 KVM. The posting on several sit...

Hi, i understand the warranty implications of opening the case, it's out of period now but - but i can't seem to find a way in to the case! i have taken off the feet, nothing there, the thunderbolt...

I have a powered 7-port USB-C hub (HB-3A4C) that is not recognized by windows 11.  Is there a driver or something that is missing?

@Eugen What is passed depends on the hardware/monitor and how it's configured. If it's going over Thunderbolt, then it should work, that is to say if it's more than just the display data going over...

@chrissgroi I will check up on this but, if possible, try a different cable or an adapter (USB-A) if possible.

@Sabrent Could you clarify the answer? Technically, the camera and sound are attached. They are built into the monitor. They work through the same thunderbolt when I attach a monitor to my laptop. ...

I'm having the same issue with a 4TB WD Black on a Macbook Pro M3. Any resolution?

@EDGAR ALEGRE    I have the same issue...    the WD_Black SN850X starts out fine, but after about 10 seconds the whole thing crashes and the blue lights on it starting flashing...

@to.bo  Yes, I have the same issue except I am using the plug in docking station.   I get the same flashing blue light, my WD_Black SN850X starts out fine, but after about 10 seconds...

@rob Coenders I asked about this and was told that drivers should be verified as updated, a different port can be tried (if applicable), and that different display modes/versions (such as HDMI revi...

@dcurry789 Offline cloning is sector-by-sector which can be very slow. Also, it's important the drives match in capacity and configuration, which is not always the case even if the drives are sold ...

@kjf2007 Any disk activity should prevent the docking station from going to sleep. It auto-sleeps because it's not designed to work as a NAS or anything like that. It's made for docking, transferri...

I have an USB-KCPD with one Samsung Screen and a Lenovo Thinkbook (pc1) and a Mackbook-Pro M3.(pc2).Boths port are connected with powersources. And the common Keyboard/mouse are connected to the Sa...

I'm using the Sabrent Dual Bay Hard Drive Docking Station (EC-DSK2). I'm trying to copy a dying 2TB HDD (90% full) to a new 2TB SSD. The dock seemed to accept the source drive and target drive, I s...

@Sabrent Thanks for this suggestion, but using third party software, or in any way forcing a periodic drive write to keep it alive, is not an acceptable solution.  NoSleepHD looks pretty sketc...

@kjf2007 It should be possible to keep the drives awake, although it may require third party software such as NoSleepHD as the bay's sleep is dependent on prolonged drive inactivity.