I bought it from your Amazon store. But some applications don't seem to like to use it the SSD. Steam says it isn't writeable, and on inspection of the drives properties, it seems to be locked in...

Hi - is there any update on this? I have the same enclosure (EC-SNVE) bought from Amazon in Nov last year and have been having random disconnection issues. I updated the device's firmware from the...

About a year ago I bought a EC-DFLT to help recover a failed drive, which worked fine with R-Studio. I'm now trying to get the Acronis True Image to work but it fails to recognise the Sabrent driv...

@mad-jester The bit is apparently set at the factory for the device. It basically says to enable TRIM/UNMAP automatically. This does not mean the device cannot support the function, just that TRIM ...

@Sabrent I can use Windows to upgrade it if necessary. If that can be fixed to work. I don't completely understand what is LBPME bit - is it necessary for flashing or working? I assume it's for wo...

@Luca M This is being investigated, thank you.

Sabrent Rocket Control Panel (v1.01b)Sabrent Rocket Q 500 NVMe SSD (SB-RKTQ-500   FIRMWARE: RKT30Q.1) The "Sabrent Rocket Control Panel" software cannot check for firmware updates.I always ge...

@mad-jester It looks like that particular upgrade path requires an ARM system so we will have to test it on an RPi. That does not help the vast majority of users. Further research indicates the pro...

Thank you! I'll be waiting for any updates then.

@mad-jester For us under Windows we can see UASP is enabled in various programs and the performance is not BOT. Our main concern is TRIM/UNMAP which seems to be unreliably supported. We often write...

I've managed to get another system, also with certain (and possibly better) working USB3. But the symptoms are the same - "Write Data SCSI16 To HDD FAIL!!". Are you actually able to reflash your u...

@Sabrent I've found firmwares that should work, and I'll figure out the Linux part later. The problem is, none of the updater programs work for me for some reason. Which program do you use? What co...

@mad-jester We do not sell an official one currently but may replace a failure if the device is under warranty. A replacement from third party sellers with the appropriate specifications will also ...

@mad-jester The Odroid link was from a user who said he was able to flash and get TRIM working on our JMS567 hardware. There are certainly other/better sources, it was just an example in this case....

I've found only one firmware that did not say "Wrong chip". But it did say "Unable to send SCSI16". So... I guess being a different chip is not a problem, but my USB might be?.. No way, I've got a ...

I've tried to do this, but it did not work. The firmware updater has correctly identified my device as "JMS568/567/566" (but not 578!). After I select the firmware file, it shows a warning - "The ...

So it's almost definitely JMS567 - also this seems a lot like my situation (same weird identification string), so EC-UASP 's on JMS567 might be affected by the same problem (at least a few years ba...

This is actually a good question, because I foresee a possible situation when mine leaves the building too - possibly because of capacitor wear due to being plugged in all the time. Is there a way ...

@mad-jester I think we have discovered the issue. The one we opened is JMS567. By default this chipset supports UASP with an update but all our models are new enough to have that. However, TRIM see...

It may in reality be a different chip, but it does report no TRIM support - so even if it actually could support it, those commands won't (can't) be issued by the operating system. So it doesn't ma...