Just also downloaded this and am receiving the same error. I have the model SB-ROCKET-2TB  

@Tycen Hopkins Thank you for the feedback. I will follow up on my report on this as it should have been fixed by now. I'm not sure that model had a firmware update but this is nevertheless a bug.

@Sabrent Two months later, downloaded the latest version of the control panel from https://sabrent.com/pages/control-panel, and am getting the same Network Error issue. Has there been any update on...

@Andy Smith I'm not sure what you meant by "ejects itself," are you using an enclosure or anything like that? If you mean the drive is physically in an M.2 socket and disappears then assuming the s...

I also came here to find out how to update it if it needs an update. I got a Rocket NVMe 4 1Tb yesterday that ejects itself after being connected for a while. I gave up using PCs years ago and on...

@Duncan I will check on this but you would probably have to disable or obscure the LED as these products exist now.

@Duncan Wider software support is something we are looking into, or at least a bootable option. Our drives use firmware based off of Phison's in most cases. A Windows focus is unfortunately typical...

@Kenji Nakajima I will see about this issue this week.

I have a Sabrent Rocket Plus SSD. Unfortunately, it's firmware will never be updated as Sabrent doesn't allow it's proprietary software to run an macos. It's a shame such software is even required ...

Is it possible to disable the status light on the Thunderbolt/USB NVMe enclosures? It really disturbs the darkness at night time. EC-T3NS or EC-WPTF for example. This would be a great feature. Usin...

When will EC-T3DN going to be restocked? I check website everday and dissapointed. I don't want buy used one from Amazon. Please inform us what is causing the delay. Are you not able to obtain com...

@kturro chamorro Thank you. That looks to be the Via Labs VL715 USB to SATA bridge controller. This information should help you when contacting customer service through our main site to get the app...

@Sabrent Hello, I attach the screenshot of the tool that you provided me in order to solve the compatibility problem with disks larger than 2TB. 

Hi @Sabrent. i would like to know what happened to my request? it has been more than 10 days since the last communication and nothing has been answered. I am a bit frustrated with the situation bec...

@Theo Thompson You should have received an email today about this, hopefully this can be addressed. I have looked at the support history and apologize for the difficulty you had with this in the UK...

@Bruno Ranhel I sent you a private message with information that might help.

Requested an RMA for a faulty SB-RKTQ-8TB drive with Sabrent and they have been messing me about for 5 months. They have already approved the return but won't provide an RMA number or a replacement...

I know I messed up! My motherboard is the mini ITX Gigabyte X570-I Aorus Pro WiFi and it as a "wonderful" chipset/ssd active cooler with a very long screw, and with no guides, so as expected yours...

@Romuald van Velde If the update is not detected the device, special firmware from customer service may be required.

@Sabrent @Robert Pande any luck or progress regarding this problem? I have the same experience using a EC-SSHD SATA to USB adapter. I tested it on a 4 different PS5's and the attached SSD (870QVO) ...