@Leonard Canavan In that case it sounds like a bad unit, so I would suggest an RMA from support if you cannot get a replacement through the vendor. The firmware updater is designed for a specific ...

I have had trouble with this docking station since I purchased it. It runs the hard drive for a few minutes then stops reading it. If I am in the middle of a transfer it stops and I have to restart...

@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other method. It's likely your data is still there and can be recovered even if this does not work. This m...

I have a 6 TB WD Black drive that is nearly full attached to a EC-DFLT. I used the most recent firmware update and now my computer will not recognize my drive anymore. DISKPART indicates that there...

@DMI 123 @K G The downloads should work now! Sorry about the delay.

@K G I've forwarded this directly to the web team to accelerate the process and will post back when it's fixed.

@Joe Salvino The DS-2BCR has an ASMedia chipset with a hardware RAID engine which is different than software RAID. RAID-1 will show as a single volume as the drives are in a mirrored set. They may ...

I just purchased Dual Docking Station with Card Readers DS-2BCR and 2 new WD Blue 6TB drives.  Installed drives and set DIP switches for Raid1 before attaching and powering on. Somehow managed...

Are there any updates on this? Like, an estimated time till they'll be fixed?

@George Hooks It would be possible to use this on many PCs as you could place the drive in an appropriate enclosure. Specifically M.2 PCIe/NVMe to USB, and we sell such enclosures. Also enclosures ...

Apologies in advance for my ignorance.  Much of my PC was submerged in a recent flood and will not operate but the SSD appears to have stayed dry.  The SSD was a 1TB Rocket Q NVMe PCle M....

@laurent.decool For RS-232 support it does of course require a chipset/UART in the cable. We do have two cables, CB-FTDI and SBT-FTDI, that specific a FTDI chipset, which is the FT232RL. Our other ...

Hello, we have some specific device that only recognize a specifc PID/VID for a USB-2-Serial cable 067B / 2303. Is it possible to order cable with this specificity ? Have a nice day. Best,

@D Max Williams You can find it at the link in my reply just above, the clickable "tutorial" word. You can translate the page with Google/Chrome. It's not for your specific issue but essentially fo...

@DMI 123 Thank you very much for pointing this out. I have reported it to the web team.

@Sabrent I'm comfortable modifying the registry if you can provide the instructions, e.g., what keys to modify.

Hello Sabrent CSR, At your convenience, please review the downloads links for your branded USB Bluetooth 4.0 Micro Adapter for PC. Both the Windows drivers and manual download links are broken. h...

@D Max Williams I believe that forcing it through the registry is non-trivial. You basically plug in the enclosure and identify it as a specific USB device in the registry then change some values t...

The bridge chip also supports BOT If we need to use BOT, how do we get the drive to operate in that mode?

@Robert Pande That makes sense; we also use the VL715/VL716 in this product. I will pass that along as we do test on PS5s. I am not aware of a firmware update for the VL715. I have done some resear...