Hi, the chipset is VL715 (Via Labs)

@Ol'Man River You can use a program like USB Device Tree Viewer to check the connection/port speed, SuperSpeed (3.0) as an example, to see if it's falling back to USB2.0 ("High Speed"). Other progr...

Hi there, I have another issue with this adapter. I was benchmarking a little on my system: EC-SS31 with SSD Verbatim Vi550 S3 (512GB; unformatted/former partitions deleted)HD-Tune v2.55Mainboard...

@Robert Pande I will pass this onto our team. The EC-SS31 can or has used multiple chipsets. It may be possible to identify which with something like USB Device Tree Viewer. Some of these may have ...

Hello, I'm using the Sabrent USB Adapter 3.1 EC-SS31 to connect my SSDs to my PS5 (latest firmware 22.02-06.02.00). However, the SSDs get constantly disconnected and data corrupted. I used a Samsun...

@Gianni Costanzi Once you confirm the chipset, which should be the JMS578 but may have changed, you should be able to update on Linux, possibly with something like JMS578FwUpdate(r) and an updated ...

Hi, is there any way of updating the firmware on linux platforms or with customized bootable ISOs as other producers allow to do?

OK, THX.

@RHK111 Should be 1400TBW and 1.6M hours.

Hi Sabrent, Yesterday I ordered from Amazon your Rocket 4 Plus G 2TB, but in your website it´is impossible find data about endurance TBW and MTBF. Please can you inform about this specs ?

Excellent, thanks for the quick answer :)

@Max Drive Yes, UASP should be fine via the USB-C downstream port.

I recently bought the USB-C 5 bay hard drive dock that also has a USB-C hub on the back.  I want to hook up a bluray burner to this port using a Vantec CB-ST00U3 NexStar USB 3.0 to SATA 6Gbps ...

@D Max Williams You may try to ask on the ShadowProtect forums. The PE should support that out of the box. Microsoft's driver for UASP, USB Attached SCSI, is uaspstor.sys. The drive itself will use...

@Sabrent We are using a CPU-attached USB C port to connect the Sabrent EC-SNVE. The issue is that we are trying to use a ShadowProtect SPX recovery environment (Win PE based) which starts from a se...

@D Max Williams I have passed this on for review. I can tell you that USB bridge chips are reported as SCSI as they operate with UASP: USB Attached SCSI Protocol. There should be no issue with this...

Trying to help a friend. His EC-SNVE drive appears on his computer as a SCSI device. His backup software works okay, but the recovery environment (for restoring his boot drive) does not support SCS...

@Ol'Man River If you go to our Acronis page and check compatibility at the bottom, the EC-SSHD is listed but the EC-SS31 is not, so this seems to be the issue.

Hi, have already bought an EC-SSHD and enjoyed the TrueImage License. Then I bought another cable, this time an EC-SS31 (after giving away the other cable to some relative) and had to learn that ...

@Richard Hanks Thank you for the feedback. Glad it works for you!