Pre-Sales Questions

Questions about products, before you buy.

35 Topics 1 Followers

NG

Compatibility of SABRENT 4-Drive NVMe SSD to PCIe 4.0 X 16 Adapter Card with Active Cooling [EC-P4BF]
6/30/23, 2:15 PM • Nick Gavriel 7/5/23, 3:48 PM

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Sabrent
7/5/23, 3:48 PM

@Nick Gavriel Sorry for the late reply following the holiday. x8/x8 will only allow two SSDs.
KN

EC-T3DN I am tired of waiting. EC-T3DN
4/28/23, 4:22 AM • Kenji Nakajima 4/30/23, 4:23 PM

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Sabrent
4/30/23, 4:23 PM

@Kenji Nakajima I will see about this issue this week.
D

Silver external SSDs (Rocket, Nano etc)
3/28/23, 10:45 AM • Daniel 3/29/23, 1:52 PM

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Sabrent
3/29/23, 1:52 PM

@Daniel The nano V2 is cheaper to make at scale and we may eventually phase out the original nano...
m

EC-UASP - more information
2/9/23, 5:47 PM • mad-jester 3/28/23, 2:31 PM

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Sabrent
3/28/23, 2:31 PM

@mad-jester Current ones should be JMS578, yes. Its characteristics are well-known and well-suppo...
JL

Sabrent Docking Station | Does USB Type C PD port also support data xfer?
3/20/23, 10:01 PM • Jerry Levin 3/21/23, 3:29 PM

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Sabrent
3/21/23, 3:29 PM

@Jerry Levin I do not think the DS-WSPD is the appropriate solution for your specified requiremen...
KC

Compatability Compatibility Question on the SABRENT Rocket 2230 NVMe 4.0 1TB High Performance PCIe 4.0 M.2 2230 SSD
3/14/23, 9:34 PM • Kim Cantrell 3/20/23, 6:18 PM

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Sabrent
3/20/23, 6:18 PM

@Kim Cantrell Thank you for the update. Yes, tib.sys is part of the Acronis software. It's possib...
RH

DS-UCTB - 10 bay drive enclosure - Powering Off
10/15/22, 2:07 PM • Richard Hanks 2/19/23, 12:04 PM

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Sabrent
2/19/23, 12:04 PM

@t sornin We may test this, this week, after the long weekend. I need to verify the chipsets in b...
n

What do I need to backup my hard drive?
2/15/23, 7:13 PM • noniestager 2/19/23, 11:59 AM

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Sabrent
2/19/23, 11:59 AM

@noniestager The unit can attach to a computer for traditional data transfers via USB. Check out ...
jm

X1 Carbon doesn't recognize external SSD
2/14/23, 11:56 AM • john mason 2/14/23, 2:32 PM

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Sabrent
2/14/23, 2:32 PM

@john mason I will have to check in on this compatibility issue. Which enclosure is it specifical...
AG

Sabrent USB 3.0 to SATA Docking Station with Dual 2.5"/3.5" HDD/SDD - Model EC-DSK2
10/6/22, 6:42 AM • Aleks G 2/13/23, 12:37 PM

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Sabrent
2/13/23, 12:37 PM

@Jeff morris It should be a relatively simple matter, it's possible the surveillance system forma...
RS

Rocket 4 Plus G Rocket 4 Plus G currently in pre-order status (see note)
9/6/22, 4:04 PM • Rene Schuchter 12/16/22, 5:15 PM

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Steve
12/16/22, 5:15 PM

Just today I received my SB-RKTG-4TB. So at least the 4TB version has officially released. ...
KM

Docking station, NAS Size Capacity What are the maximum hard drive size capacity for the docking stations and enclosures?
10/24/22, 3:13 PM • Kenneth Montgomery 10/25/22, 4:03 PM

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Sabrent
10/25/22, 4:03 PM

@Kenneth Montgomery The chipsets used are generally designed for at least 8TB, but there is no of...
BM

16 TB 2.5" SSD
10/4/22, 3:02 PM • Bruce Margolin 10/5/22, 10:26 AM

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Sabrent
10/5/22, 10:26 AM

@Bruce Margolin The market has changed a bit so I will have to check on this and get back to you ...
RS

Rocket 4 Plus G SB-RKTG-1TB SB-RKTG-2TB Rocket 4 Plus G SKUs - single-sided or double-sided?
9/19/22, 8:16 PM • Rene Schuchter 9/26/22, 3:27 PM

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Sabrent
9/26/22, 3:27 PM

@Rene Schuchter You're welcome. Had to double-check for the 2TB.
NW

When will USB 3.2 3.5" SATA Hard Drive Docking Station DS-UCTB be available in Canada
9/12/22, 11:59 PM • Noah Wang 9/19/22, 10:07 AM

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Sabrent
9/19/22, 10:07 AM

@Noah Wang Sure thing! It is cool hardware.

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Pre-Sales Questions

Compatibility of SABRENT 4-Drive NVMe SSD to PCIe 4.0 X 16 Adapter Card with Active Cooling [EC-P4BF] 6/30/23, 2:15 PM • Nick Gavriel 7/5/23, 3:48 PM

EC-T3DN I am tired of waiting. EC-T3DN 4/28/23, 4:22 AM • Kenji Nakajima 4/30/23, 4:23 PM

Silver external SSDs (Rocket, Nano etc) 3/28/23, 10:45 AM • Daniel 3/29/23, 1:52 PM

EC-UASP - more information 2/9/23, 5:47 PM • mad-jester 3/28/23, 2:31 PM

Sabrent Docking Station | Does USB Type C PD port also support data xfer? 3/20/23, 10:01 PM • Jerry Levin 3/21/23, 3:29 PM

Compatability Compatibility Question on the SABRENT Rocket 2230 NVMe 4.0 1TB High Performance PCIe 4.0 M.2 2230 SSD 3/14/23, 9:34 PM • Kim Cantrell 3/20/23, 6:18 PM

DS-UCTB - 10 bay drive enclosure - Powering Off 10/15/22, 2:07 PM • Richard Hanks 2/19/23, 12:04 PM

What do I need to backup my hard drive? 2/15/23, 7:13 PM • noniestager 2/19/23, 11:59 AM

X1 Carbon doesn't recognize external SSD 2/14/23, 11:56 AM • john mason 2/14/23, 2:32 PM

Sabrent USB 3.0 to SATA Docking Station with Dual 2.5"/3.5" HDD/SDD - Model EC-DSK2 10/6/22, 6:42 AM • Aleks G 2/13/23, 12:37 PM

Rocket 4 Plus G Rocket 4 Plus G currently in pre-order status (see note) 9/6/22, 4:04 PM • Rene Schuchter 12/16/22, 5:15 PM

Docking station, NAS Size Capacity What are the maximum hard drive size capacity for the docking stations and enclosures? 10/24/22, 3:13 PM • Kenneth Montgomery 10/25/22, 4:03 PM

16 TB 2.5" SSD 10/4/22, 3:02 PM • Bruce Margolin 10/5/22, 10:26 AM

Rocket 4 Plus G SB-RKTG-1TB SB-RKTG-2TB Rocket 4 Plus G SKUs - single-sided or double-sided? 9/19/22, 8:16 PM • Rene Schuchter 9/26/22, 3:27 PM

When will USB 3.2 3.5" SATA Hard Drive Docking Station DS-UCTB be available in Canada 9/12/22, 11:59 PM • Noah Wang 9/19/22, 10:07 AM

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Compatibility of SABRENT 4-Drive NVMe SSD to PCIe 4.0 X 16 Adapter Card with Active Cooling [EC-P4BF]
6/30/23, 2:15 PM • Nick Gavriel 7/5/23, 3:48 PM

EC-T3DN I am tired of waiting. EC-T3DN
4/28/23, 4:22 AM • Kenji Nakajima 4/30/23, 4:23 PM

Silver external SSDs (Rocket, Nano etc)
3/28/23, 10:45 AM • Daniel 3/29/23, 1:52 PM

EC-UASP - more information
2/9/23, 5:47 PM • mad-jester 3/28/23, 2:31 PM

Sabrent Docking Station | Does USB Type C PD port also support data xfer?
3/20/23, 10:01 PM • Jerry Levin 3/21/23, 3:29 PM

Compatability Compatibility Question on the SABRENT Rocket 2230 NVMe 4.0 1TB High Performance PCIe 4.0 M.2 2230 SSD
3/14/23, 9:34 PM • Kim Cantrell 3/20/23, 6:18 PM

DS-UCTB - 10 bay drive enclosure - Powering Off
10/15/22, 2:07 PM • Richard Hanks 2/19/23, 12:04 PM

What do I need to backup my hard drive?
2/15/23, 7:13 PM • noniestager 2/19/23, 11:59 AM

X1 Carbon doesn't recognize external SSD
2/14/23, 11:56 AM • john mason 2/14/23, 2:32 PM

Sabrent USB 3.0 to SATA Docking Station with Dual 2.5"/3.5" HDD/SDD - Model EC-DSK2
10/6/22, 6:42 AM • Aleks G 2/13/23, 12:37 PM

Rocket 4 Plus G Rocket 4 Plus G currently in pre-order status (see note)
9/6/22, 4:04 PM • Rene Schuchter 12/16/22, 5:15 PM

Docking station, NAS Size Capacity What are the maximum hard drive size capacity for the docking stations and enclosures?
10/24/22, 3:13 PM • Kenneth Montgomery 10/25/22, 4:03 PM

16 TB 2.5" SSD
10/4/22, 3:02 PM • Bruce Margolin 10/5/22, 10:26 AM

Rocket 4 Plus G SB-RKTG-1TB SB-RKTG-2TB Rocket 4 Plus G SKUs - single-sided or double-sided?
9/19/22, 8:16 PM • Rene Schuchter 9/26/22, 3:27 PM

When will USB 3.2 3.5" SATA Hard Drive Docking Station DS-UCTB be available in Canada
9/12/22, 11:59 PM • Noah Wang 9/19/22, 10:07 AM