The phone support web page https://sabrent.com/pages/support#CustomerSupport__Call provides a phone number for calling customer support.
When calling that number, an automated menu prompts the caller to press 1 for customer service or 2 for technical support.
Both options result in being connected to technical support. There is no phone access to customer service. I confirmed by me during a call to the support number as well as by contact through the web site contact form (https://sabrent.com/pages/support#CustomerSupport__Contact)where there is a "Contact Reason" dropdown with a "Customer Service" option.
During the call when speaking to technical support, I was advised the send email to support@sabrent.com with "Attention customer support" in the subject line. Personally, that is not an approach I consider viable as a means of contacting customer service, hoping that email to a generic support email address with relatively arbitrary wording in the subject subject line would reach customer service and gain a response.
Technical support did not inform me of the contact form on the Sabrent website.
I used the contact form to contact customer service who responded quickly for which I commend them.
I strongly encourage Sabrent to:
1. Clarify on the Sabren support web pages (https://sabrent.com/pages/support#CustomerSupport and https://sabrent.com/pages/support#CustomerSupport__Call) that only technical support is available through the phone number provided and thereby save customer from wasting time and effort seeking contact with customer service through a phone call.
2. Provide guidance to technical support representives that the preferred customer service contact method is through https://sabrent.com/pages/support#CustomerSupport__Contact, selecting "Custom Service" in the "Contact Reason" dropdown.
