Sabrent USB Docking station does not recognize external monitor

• JL

  Jerry Levin

  4/2/23, 9:09 PM

  Hello,
  
  I have a newly purchased "Sabrent USB-C DUAL 4K UNI DOCK STN w/USB-C PWR"
  
  When connected to my Dell XPS17 laptop via the USB-C-PD port, I can see both of my external SSD drives, along with my USB-c camera.
  
  However, when I connect an external monitor through either of the HDMI ports on the docking station, the monitor is not seen.  As a sanity check, I can see the same monitor if I connect it directly to the laptop.
  
  I'm running Windows 10, current updates.
  
  Hoping you can help, I actually have two external monitors I hope to support.  These would simply mirror what's on the laptop, not being used as extensions.
  
  Thanks,
  Jerry

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• S

  Sabrent Staff

  4/3/23, 8:11 AM

  @Jerry Levin Please see if the updated driver linked in my other reply helps at all.

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