EC-SNVE - Fimrware Update Required???

• NVMe enclosure

• WW

  W W

  5/25/23, 2:09 PM

  Firstly its insane one cant write out the question and copy and paste into this text field. Forcing me to waste time and retype my question. Talk about lack of proper planning.

   

  I have 3 of these EC-SNVE enclosures. 2 purchased in 2023 and 1 in 2021. 

  The firmware update for download on the Sabrent site is dated 2022.

  Want to know if I really need the update and how to determine that? I looked at the software application and it auto loads a bin file. But that software does not tell you which version is currently installed. That seems to be a weakness of the software forcing me to waste time seeking help.

  If I need to do the update, do I remove the NVME drive before the update? 

  Thanks. BTW please make this more efficient that it currently is. 

   

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• WW

  W W

  5/25/23, 9:34 PM

  Support is lacking here. I got the proper info from the Plugable site, which actually has update instrucitions as part of their ZIP file. The NVME should be removed before a firmware update.  Both brands use a RealTek chipset and the update software is actually from RealTek for BOTH. After reading the instructions., the software shows the current firmware version on the bottom right of the screen.

  Now I have 1 EC-SNVE from 2021 with version 1.235, another one from 2023 with 1.235 and one from 2023 with 1.291. The latest bin from Sabrent shows what is avaialble for upload is version 1.25.7.032421. So where do I get 1.291 (which shipped with one of the recently purhcased drives but not the other??? Looks like Sabrent sold me an old stock drive in 2023. 

  I need answers. 

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• TSI

  The Sabrent Informer Staff

  5/26/23, 3:04 PM

  @W W 
  
  Hello, 

  Sorry for the short delay. For more rapid support, you can always reach out to our customer support team Mon-Fri 9:00 - 17:00 EST.
  
  We looked into your question and were able to attain a new firmware revision for you to use to update all of your EC-SNVEs. This update includes fixes for compatibility in certain scenarios, including use with the Samsung 980 Pro. Specific inventory shipped depends on region and seller. 
  
  FW download link: https://www.dropbox.com/s/n58ghhj7j238fhy/UTHSB_MPtool_for%20Sabrent_8307_v1.30.28.rar?dl=0 
  
  If you have any questions, please let us know and we will try to clarify. 
  
  Best regards, 
  Sabrent

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