@Unmolded1589 I do not directly manage RMAs and would need more information to check on the progress, but contacting support should get you the information more quickly.

I shipped a Sabrent Rocket Q 2TB M.2 on April 3rd (50€ to ship from Europe to US with garanteed delivery). On April 5th it was already delivered and on April 10th I get the tracking number for...

Hi, I've the same issue.. MBP (Sonoma) with 4TB SSD it keeps getting disconnected. Lower memory drive 2TB is fine.. and I tried in iMac (intel - Sonoma) works fine. After disconnecting it doesn't ...

I have two drives in my EC-CH2B connected to my MacBook Pro M3, and several times a day the drives just disconnect from the Mac (and it complains that I didn't eject them first). To get them to rec...

@DT MDR For multiple M.2 NVMe SSDs we sell add-in cards that can take up to four drives, either requiring board PCIe bifurcation (EC-P4BF) or not (EC-P3X4). PCIe NVMe SSDs won't work with SATA as M...

I'm fairly certain a lot of people have spare NVMe SSDs of varying capacities, as one upgrades or accumulates more from sales. Modern motherboards don't have enough M2 slots to accomodate all of th...

@Youry Check the power supply when you get it to be sure, but it should be 100-240V 50/60Hz.

Good afternoon! I bought this device on Amazon. But while he's on his way to Russia, I have a question that I haven't found an answer to. What is the mains voltage of the charger of this docking st...

@stu If you are asking if your can use our KVM switch to switch a docking station, then the answer is yes, this is possible. We have tested this with our own hardware but not the Plugable. If there...

Hello,   I have a Plugable TBT4-UDZ that I want to use the sabrent switch to work between my laptop and desktop. Will if work and is it compatible?

@iiiiii Try formatting the drive in the enclosure first, if possible. Otherwise, check this firmware.

Hello,   i need a firmwareupdate to get above 4TB. its the EC-DFLT-EU with VIA chip.    

@lindseywhelan The offline cloning process is sector-by-sector which may not complete if a drive is damaged.

@Matthew Peters We do have such a location for some RMAs for deeper inspection, probably because the Rocket 5 is a new release.

I bought a dual bay (EC-HD2B) to allow me to duplicate a RAID 5 drive that's givine SMART errors but it's not working. I put the RAID 5 drive (6TB) into bay 1, the new blank drive (8TB, exFAT) int...

I recently did an RMA on a rocket 5 2tb drive that was defective. I went through customer support and they sent me the FedEx return label and QR code to place inside the box. I got a notification t...

@darylzero46 https://downloads.sabrent.com/product/acronis-true-image-for-sabrent/

Is there cloning software from Sabrent to use to clone their drives?

Solution! If you keep both buttons held down at power up the unit and fan powers on automatically. Works after a power fail. I used some painters tape and small rubber feet to press down on the but...

@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replacement. We will investigate the ticket system issue, there are reasons it might not have gone through...