Hey @sabrent.com could you please check if my docking station has the revised firmware applied? The serial number is 47786080301111.

@Marcelo Silva I have forwarded this and other threads to our programmer. If a firmware update is required, we may add it to the product's website, as with the Rocket 2230.

2024... It looks like nothing has changed..."Some models of this drive do not require a firmware update at all"Which models? Where do we find this list of models? A brand with an excellent reputat...

@Charles D DisplayPort to USB-C requires DisplayPort Alternate Mode (DP Alt Mode) support and the correct cable, such as a bidirectional. A Thunderbolt AIC would be needed for switch features.

Hi,  I just bought the Thunderbolt 4 KVM switch.  I am trying to set up a laptop and a desktop computer.  The laptop works however I am having difficulty getting my desktop to work....

@João Luís If you are able to pull the SMART information, with smartmontools, it will list the throttling temperatures. Usually these are in the 80C+ range. 75C or lower peak is proba...

@Alex I Tyson Tyson The 8TB Rocket 4 Pluses should have the newest firmware as that capacity came out later and required specific firmware. You can check the firmware revision through Apple, System...

@Jack Bartolucci You can use Disk Management, yes. Storage Spaces is a little finicky at times and Windows doesn't always register all the drives as being usable for certain storage configurations....

@Jack Bartolucci No problem, I understand your frustration. We're very aware of any and all user experiences. We do factor this in when updating our product lines. There's always the issue of balan...

I'm also a Mac user with 4x 8TB Rocket Plus 4s. Is there a way to even verify which version firmware my SSDs shipped with? I can provide serials if helpful. In the case that I need to update them, ...

Ok, I realize this is only 20 minutes later, but I plugged it back in after maybe an hour for it to cool down, and 3 drives showed up... pretty good, but I'd really like all 4. So I decided to swit...

First, I ask that everyone please wait to point and laugh at me until after I've left the room, as it will soon become apparent that I understand less about computers than anyone you've ever met. ...

Dear Sabrent,   I am asking for your advice, regarding disk temperatures for long periods.   I have a new laptop (Cevo NS70AU) with 2 disks M.2 SB-RKT4P-8TB.*3 I am doing a personal ...

@mc1903 I am passing this information on now.

@Ryan K I have, I appreciate you posting back with your findings!

@Sabrent Thank you. Please could you put the firmware & xml control files for the SB-ROCKET-1TB and SB-ROCKET-2TB somewhere like GitHub or similar? I have RKT303.4, RKT343.2 & RKT343.4 ru...

@Richard Hoefer please note my new reply for a probably solution to your issue as well.

@Sabrent I think I have found the problem.  I went to the Task Manager and clicked on Drives to see what processes were performing actions and noticed one of my video players which I use was s...

@mc1903 The IP was hardcoded at one point and never adjusted for certain drives that saw no more firmware updates. I appreciate the amount of time you spent zeroing in on this and will pass it on.

@Ava Teleri Cable issue, got it. Thanks for the feedback!