@Eric Beauchamp What hard drives are you using? Certain drives might have issues. Also, if possible, verify that the cable is working, try a different USB port if possible, and also try a different...

Hello! I'm unable to set the unit as any volume type. Each time I tried, I got (after the popups) this error: [virtual disk] Operation is not supported by the objec I searched for this error, bu...

@johnwheeler If the drives are identical and known to be working, it should work. If the drives are slightly off in capacity, as even a "1TB" drive could be 1000GB or 1024GB, the offline clone won'...

The drives are from identical Dell PCs. The first one cloned successfully, but none of the other have. I've tracked down some older drives, and it's working (256GB to 512GB drive), so I have to won...

@sabrent.frostbite902 Be sure to try all suggestions above, such as different cables/ports/systems and a check on firmware revision if possible. Unfortunately, USB can be a bit finicky for this sor...

@johnwheeler The drives have to match in capacity or offline sector-by-sector cloning won't work. If that isn't the issue, then you may have to have the unit replaced.

I have an EC-SSD2, and I'm trying to make a few copies of a sk Hynix HFS001TEJ9X101N 1TB drives. I was able to make 1 copy of the drive, but the next 2 drives won't start the cloning process. With ...

I'm experiencing this issue on Ubuntu 24.04 LTS.I have tried defaults, options usb-storage quirks=174c:55aa:t and options usb-storage quirks=174c:55aa:u.  In both configurations I get the foll...

@gilbertson.jay As far as I'm aware.

Excellent, thanks!  I just ordered one on amazon.

@poserpirate Yes, differently-sized drives work fine in our multi-bay products!

I'll try some of those to see if I can pinpoint the issue. 81 is the latest firmware available then?

Can I use different size drives at the same time?I have a mish-mash of new and old drives that I'd like to be able to swap in and out when needed (a graphic artists with stuff spread all over a bun...

@carl.sutton This appears to be an error with the UK listing in the title and features table. It will be corrected. Offline cloning in our other products is generally sector-by-sector which is time...

@gilbertson.jay This is often a host or hardware issue. The hardware issue could be as simple as a bad cable, or perhaps a different port or host system could be tested. Other possibilities include...

Hi, We have purchased a 10 bay dock to use for offline cloning for a project rolloutWe have recceived the tower but cannot work out how to do offline cloning as there are no other buttons apar...

Is there a new firmware since this last one? I've updated from 41 to the one above, 81, and still having random disconnection issues with the 10 bay. The 5 bay has been great, so hoped the 10 woul...

@fitzfrobozz Hey, we're back from the weekend. Be aware that using adapters can also impact cable performance in addition to cable length and quality. We do sell cables now that are built specifica...

Beyond the Amazon reviews which were mostly positive, I can't say much about the quality of the cables, unfortunately. But am I right in hearing from the above that the 10 foot length makes that mo...

@hector305+onecountry Hello! Please contact customer service/technical support on our website for further guidance. Thank you.