@Mohammed Jaafar That definitely sounds like a hardware issue. Sudden shutdowns are often PSU-related but I cannot give advice on easily testing that. That would be my first guess, but your power s...

@Sabrent The system froze up again, no blue screen, power to the keyboard & mouse was cut off, as it no lights were blinking from them. but as a result I'm able to get a better info from the E...

@G Mobley We have tested it with our own 4TB drives and have noticed it's very particular about the setup. Offline cloning is usually sector-by-sector which is different than straightforward softwa...

@Mohammed Jaafar These types of issues can be difficult to track down. Memory testing is also time-intensive for full stability, but serious issues should show up in a quicker test, so sounds like ...

Hi Sabrent Staff: I performed further testing this weekend using mulitple Samsung 990 Pro 4TB units all updated to the latest firmware.  My results are mixed but maybe this helps.  Setup...

@Sabrent  unfortunately, it doesn't look like it created a dump when it happened. if it freezes again, I look into it to see if it makes one for now I'm a ram test to see if there any issue...

@Mohammed Jaafar You have to look at what happens leading up to the moment. The entry says 19:48:54 when the entry itself is 20:14:31 on the next reboot, so you have to go a ways back. The hope is ...

@Sabrent Thanks, as suggested I bought up the Event Viewer and I believe I found the moment of the last freeze up unfortunately it doesn't indicate what might have been the cause Here is the log...

@Mohammed Jaafar Sudden freezes could be a lot of things. Please check the Event Viewer to look for anomalies. This could be a GPU freeze, although often it will recover or shutdown/BSOD. It could ...

I need some advice Lately, I've been experiencing moments when suddenly the mouse, keyboard and pc stops workingI don't get a blue screen, in short it simply gets stuck  pressing the reset b...

@G Mobley No problem! We think there may be an issue in some cases with this, so we are investigating.

Thanks for your guidance.   I'll try again this weekend too.  Have a great day!     

@G Mobley I am forwarding this to the factory to see if it's an issue with specific 4TB drives and will report back. Thank you for the feedback!

@Hello Catch22 I think it's possible we didn't finalize this yet. You can check the current version here.

Hi Support Team: BLUF: Is the EC-SSD2 capable of cloning a Samsung 990 4TB NVMe? I have a EC-SSD2 (2021) which I've been using to clone my 2TB Samsung 970 EVO and 970 EVO Plus NVMes monthly as fu...

Hi, where can I find the user manual of DS-UFNC at https://downloads.sabrent.com/ ?

I had built two systems in anticipation that some good 16 TB SATA SSDs (with 10^17+ UBER and OPAL SED support) would be available so I could pop 14 of them into my enclosure. Then Solidigm announce...

@Paul Chiu This list is a good place to start but it doesn't list everything. However, it's my understanding that all Apple products are TB certified, but I will verify. If you do get the KVM I can...

@Sabrent Would the 2019 Apple Pro Display XDR be Thunderbolt-certified and safe to use with the SB-TB4K? It has one Thunderbolt 3 USB-C port, which connects to the Mac end. https://www.apple.com/...

@Darren DeCarlo Thank you for your patience this time of year. That definitely looks wrong. Our cable/adapter uses an SATA to USB bridge chip insider but it should not return as a drive in normal o...