@John English Happy holidays! We're a little slower this time of year. Please contact technical support and maybe after the new year. The offline cloning function should work as is without preparin...
@John English Happy holidays! We're a little slower this time of year. Please contact technical support and maybe after the new year. The offline cloning function should work as is without preparin...
@Paul Chiu We applied a fix for uncertified devices and that's the unit sold today. If your devices are Thunderbolt-certified, there was never an issue. The units can get quite warm but operate nor...
There are some reviews on Amazon and B&H Photo saying Thunderbolt 4 KVM Switch has fried MacBook and Mac Thunderbolt ports and motherboards. Others says the unit has overheated even in r...
Hi, I bought this adapter to hook up a SSD hard drives from older computers I had just to get the data off them. As soon as I plug it in the light goes on. If I go into Disk Managment ...
I'm trying to offine clone a 250GB SSD 2.5" SATA HD. The new HD is a 1TB SSD 2.5" HD. I put the original drive in slot A and the new drive in slot B. I power it on and I get the green power light a...
@DaQatz DaQatz That's true. We will have to make a Windows To Go guide as a workaround. We have tested our dock with SteamOS on the Deck, and thereby Linux, so it it's possible your particular dock...
@Catalin . Hello! The DS-UFNC uses the JMicron JMS581D. Apologies for this data not being available.
Hello, Where is the product page for this product?! What chipset does this enclosure use?
This monitor, and cable work fine with the Offcial Steam Deck dock. Also I am a Linux user, and do not run Windows, or OsX. So the updater tool does not work for me.
@DaQatz DaQatz If you are sure it's not the cable or display, you can try a firmware update for the dock from here. If problems remain with all the above checked, the dock may be defective.
When using the HDMI you get an image with lines and strange colors.
@Ben Swinburn You should check for voltage drops under load. M.2 SSDs use 3.3V with usually a tolerance of ±5%. Good PSUs will last a long time and the best often have warranties up to seven...
@Sabrent At present, I'm thinking it's a PSU issue, although my HX1000i reports it's voltages are fine, my motherboard says otherwise, 3.3V running at 3V, 5V running at 4.8V doesn't seem right. and...
@Ben Swinburn It's unlikely that multiple drives would go bad around the same time, although it does happen. Also make sure the BIOS/UEFI is updated in case of any compatibility issues. This could ...
I'm currently coming up with a new issue that is as follow. For context, all 3 NVME drives are Sabrent rockets Q4 2TB QLC versions, Motherboard is a Gigabyte Aurous master x570 chipset. Running wi...
@Adriano Pinto The issue is probably one of formatting whereby the original docking station relied on translating to a 4K sector size to support >2TB drives for legacy devices/OS like Windows XP...
Hello, I need some helphere since I cannot get from Sabrent Customer Service.... I bought a USB-C Dual Bay (DS-UTC2) HDD Docking Stattion to move about 5TB of Data (Movies), since my old ...
@Gerry The linked thread covers JMicron bridge chips as well. However, it's best to contact technical support to get the right firmware, thanks!
@Sabrent hi thanks for the reply but I think you've mistaken the model. It's the EC-NVME one which has the jmicron controller. I've already tested this on 2 desktops.
