@DaQatz DaQatz If you are sure it's not the cable or display, you can try a firmware update for the dock from here. If problems remain with all the above checked, the dock may be defective.

When using the HDMI you get an image with lines and strange colors.

@Ben Swinburn You should check for voltage drops under load. M.2 SSDs use 3.3V with usually a tolerance of ±5%. Good PSUs will last a long time and the best often have warranties up to seven...

@Sabrent At present, I'm thinking it's a PSU issue, although my HX1000i reports it's voltages are fine, my motherboard says otherwise, 3.3V running at 3V, 5V running at 4.8V doesn't seem right. and...

@Ben Swinburn It's unlikely that multiple drives would go bad around the same time, although it does happen. Also make sure the BIOS/UEFI is updated in case of any compatibility issues. This could ...

I'm currently coming up with a new issue that is as follow. For context, all 3 NVME drives are Sabrent rockets Q4 2TB QLC versions, Motherboard is a Gigabyte Aurous master x570 chipset. Running wi...

@Adriano Pinto The issue is probably one of formatting whereby the original docking station relied on translating to a 4K sector size to support >2TB drives for legacy devices/OS like Windows XP...

Hello,   I need some helphere since I cannot get from Sabrent Customer Service.... I bought a USB-C Dual Bay (DS-UTC2) HDD Docking Stattion to move about 5TB of Data (Movies), since my old ...

@Gerry The linked thread covers JMicron bridge chips as well. However, it's best to contact technical support to get the right firmware, thanks!

@Sabrent hi thanks for the reply but I think you've mistaken the model. It's the EC-NVME one which has the jmicron controller. I've already tested this on 2 desktops.

@Gerry Please contact technical support to see if they have an additional updated firmware revision for you to try. You may also find updated firmware on Station Drivers for the chipset, which shou...

Hi I'm having trouble with sabrent EC-NVME enclosure connecting to usb-c 10gbps port. I used crucial 1tb t500 and it wont recognize the ssd even on USB-A 3.1. It only recognizes it on USB-A 2.0. I ...

@Dean Shepherd That does sound overly cumbersome. I'll have to check with the web team. I did check into our support system and the mouse is registered to the account you used to post here. I'll le...

Three days ago I replaced my old wired mouse for the equivalent one with the USB bluetooth dongle.   I tried updating the Registration for my old wireless mouse with the details of my new mou...

@Alex C We used the Rocket Q in these, that's correct. These would be old stock at this point. I see all four versions (2TB/4TB/8TB/16TB) of the DS-SKRT in stock at Amazon U.S., though. These can b...

Thank you so much. One last question -- which m.2 SSDs are included in the 8 and 16tb configurations? In last year's review of the 8tb version, StorageReview mentions QLC nand, so I'm guessing that...

@Andrzej Jopek 10Gbps is actually USB 3.2 Gen 2x1 which this unit does support if the host machine's port can communicate at that speed, otherwise it will be USB Gen 1x1 or 5Gbps.

@Alex C Actually, I think that was the issue! It was fixed.

Thank you. Still, I would like to know what it was (since it's still there in the description). One question specifically: will it charge my laptop (14" MacBook Pro with M1 Max) -- I saw reports on...

@Alex C This should be removed from the description as it is no longer an issue. In testing before launch there was a minor difference in firmware and this was added as a caution but the issue was ...