I have not had a good experience since I've bought the DS-U3B4 Drive bay.   I plugged four perfect 4TB hard drives and turned on the unit.   After a few minutes only two drives ...

@michaelzoradi I have a different model, the round 4 bay one with one power button for four drives. It didn't start after losing power which was a real problem in my server setup (and really stupi...

@jkovach6 Does the drive respond properly in any of the other bay positions?

I have a DS-SC4B that's been working great for a few weeks, but now that Im trying to transfer files to it, it doesn't respond, then powers down.  I only have one drive in the enclosure in th...

@deypanszaekhfcatfy Check my post (2nd) in this thread. It may be advantageous to backup the data before attempting to rebuild the RAID. How to rebuild depends on if the RAID is hardware or softwar...

What is the proper procedure for replacing a failed drive in the DS-2BCR under Raid 1 configuration? Do I need to move the good drive into a specific bay? Does the enclosure need to be powered off?...

@Jason Udell I have your name in the system but do not see a ticket. I'm passing this on to a specialist that handles this and will be in touch by next week/Monday if not sooner.

I submitted Tickets for my cards with no response.  I have a 4TB and 2TB neither card work.  I will boot the PC and they will give me errors unable to read/write windows cannot.  Th...

@mad-jester Hmm, not aware of coil whine being an issue, will look into this.

Actually, no. The coil whine is in DS-5R15 itself, not in its power adapter, and it's too loud to use comfortably. DS-4SSD was completely silent. And those two power adapters look exactly the same,...

@Sabrent I bought one! Hotplug and hotswap seem to be fine. Seems like each bay is a separate USB device, unlike DS-4SSD. So, apparently it's a USB hub with five SATA controllers, without a SATA ...

@glenramirez You might need a TB4 dock + KVM switch, see the comments here. Some Apple hardware only supports one external display otherwise.

When switching from my Dell laptop to either a Mac-mini M1, or Macbook Air M2, the Apple Studio Display is not recognized but my 24 inch ASUS monitor starts up fine. When I switch back to the Dell...

@Steven Fischer Looking into this, thank you for the feedback. We will be fixing the listings.

https://www.amazon.ca/dp/B0C74SWVD5 is your item listing on the Canadian Amazon store.  It does still state: Control two computers or devices with just one mouse and one keyboard via two US...

You also sell the USB-CKDH for a fraction of the price (only $170 CDN) - but it appears to do everything that the more expensive TB4 KVM does? It also states on your Amazon storefront:  "You ...

@richly z Might need a spudger or similar, check under the logo. Might be possible to get it up using putty or similar and maybe some heat to assist.

@Steven Fischer We've clarified on the table listing that it can charge either device but only one at a time.

@michael.flournoy You may contact customer service on the main website and request a firmware update, if available. No such update should be required for the hub to be detected, however. Driver-wis...

And I just received an email back from Israel in Sabrent Tech support: Thank you for contacting Sabrent Tech Support. I'm glad to assist you today.   Based on the specifications of the KVM ...