I recently did an RMA on a rocket 5 2tb drive that was defective. I went through customer support and they sent me the FedEx return label and QR code to place inside the box. I got a notification t...

@darylzero46 https://downloads.sabrent.com/product/acronis-true-image-for-sabrent/

Is there cloning software from Sabrent to use to clone their drives?

Solution! If you keep both buttons held down at power up the unit and fan powers on automatically. Works after a power fail. I used some painters tape and small rubber feet to press down on the but...

@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replacement. We will investigate the ticket system issue, there are reasons it might not have gone through...

Well since your system is clearly broken and I showed you the screenshot that I did indeed submit a ticket. I just called support. Luckily I had the day off since you close at 2pm pacific, cause ap...

@Braheem Hazeem What I mean is, I haven't seen anything in the system under your username recently. The account used to post here also has no products or orders tied to it. I am having difficulty l...

I just submitted another ticket, here is the screenshot

I don't know what more information you need, my drive failed, and the warranty is about to expire in a couple weeks. The pc will reboot after a little while and just kick to the bios like there is ...

@sober.council The ASUS forums may be able to assist better. I see an older post here that is using a different motherboard, but ASUS suggest a specific slot has to be used. I would recommend makin...

The first time I saw this thread was back in 2022, minimum 2 years ago. It is not from January 2024. In the last two years has there been any fix for the problem stated by the creator of this topi...

Hi, have the Asus ThunderboltEX 4 card and the Sabrent Dual Enclosure drive with x2 NVMEs as a spanned drive. I'm having an enourmous problem getting the drive to appear in windows. It was working ...

@Braheem Hazeem Actually, the ticket I have for your name is dated 10/18/2022. There's no tickets corresponding to the account used to post here. I'll need more information in order to narrow it do...

@Sabrent I literally have an email from march 18th thanking me for my submission and you would get back to me as soon as possible. 

@Braheem Hazeem The only thing I see in our system for you is from last year. We didn't get a reply back. If you RMA'd from Amazon, that is separate from our site team.

My SSD died, created a RMA request over a week ago. No one is responding to me. I sent a second email, I tried calling but you close at 2pm pacific. Can someone please do something?

@Kevin Li We already sell CFexpress memory cards which use an SSD controller with NVMe over PCIe, and we are also looking into SD Express.

@jgarcia1646 Yes, there have been firmware updates. One is available here.

@Kevin Li We considered other implementations, including faster links to each drive and a wider upstream. It comes down to price and demand, and we're in the business of consumers rather than serve...

@The Sabrent Informer I'm having the same issue except with 14TB 3.5 Hard Drives. Randomly all leds shut off, disconnects and a couple of minutes comes back online. Also running windows 11 pro. Are...