Why am I unable to find a powered USB hub with inputs for other media storage and transfer options? The best I could do after several hours of scouring the net is a 10+ port powered USB hub with 1 ...

Greetings, I have 2 of the 4 port USB hubs. I've had them for quite some time and they have served me well however if I plug a hard drive in a USB enclosure into them there's apparently not enough ...

Hello! I am not sure if the issue I am having is related, but I hope someone from the Support Team reads this post:   I just got the DS-4SSD docking station, and weird behabiour is happening...

@s.stefanek The read speed on two of those drives is very low. It's possible this is from stale data and potentially lack of TRIM, in which case the drives would have to be secure erased to determi...

Hello, I have three Sabrent Rocket 4.0 2TB NVMes in my computer, which is running a linux system. Two of the devices have very slow read speeds (as measured by the "fio" tool, but also others) -...

@dbchan Glad to hear it. Thanks for reporting back!

Thanks, I was able to fix one of the machines by disallowing Windows to put the USB hub to sleep in Device Manager, and it works fine now. Unfortunately I can't do the same in the work machine unl...

@dbchan This could be a device or software setting, such as to allow devices to wake the PC or alternatively to not put certain USB devices (hub) to sleep when sleeping or hibernating. Alternativel...

I just bought the switch and hooked up a Windows laptop, a Mac Mini and and a Windows 11 desktop. I don't seem to be able to wake up the Windows machines using mouse/keyboard. I can do that only on...

@PhishDad If possible, try a different USB cable. If that fails, contact customer service and see what they say. In some cases they may have a firmware update, in others they will advise you to try...

@Leonard Canavan I am currently having the exact same issue as well... hoping I can get an answer from support

Hello, this enclosure is continiously losing it's connection to the computer (no longer recognized in file explorer after a period of time). It initially only did it a couple times a week, but no d...

@Sabrent thank you

@bill_jangles Contact the place you purchased it from first, if possible. If you didn't register the product serial on our site, the warranty may be limited. Customer service may be able to assist ...

Hey there.  I got a 4t rocket plus in January as a gift. Things has worked perfectly. Today, while I was using my laptop it just upped and died... I tried it in both slots in a second compute...

@markpariente Please contact customer service with this information to see if they have an alternative path for updating the firmware. Make sure to run the application in administrator mode if you ...

I have a pair of SB-ROCKET-NVME4-2TB drives that I'd like to update the firmware of. I downloaded the Sabrent Control app on Windows 11 and it shows me both drives have firmware version RKT401.1. W...

I was able to add all the disk under the Storage Space. I should used this option at the begining. Thanks for your help. 😉  

@Eric Beauchamp In Windows these drives might be captured by Storage Spaces for pooling and may need to be manually removed from that.

Thanks a lot for the quick answer and sorry for the delay. The 5 disks are from different companies (1x 1.5TB + 4x 1TB). I tried many combination (without the 1.5TB, 2x-3x-4x 1TB) and the result i...