Well since your system is clearly broken and I showed you the screenshot that I did indeed submit a ticket. I just called support. Luckily I had the day off since you close at 2pm pacific, cause ap...

@Braheem Hazeem What I mean is, I haven't seen anything in the system under your username recently. The account used to post here also has no products or orders tied to it. I am having difficulty l...

I just submitted another ticket, here is the screenshot

I don't know what more information you need, my drive failed, and the warranty is about to expire in a couple weeks. The pc will reboot after a little while and just kick to the bios like there is ...

@sober.council The ASUS forums may be able to assist better. I see an older post here that is using a different motherboard, but ASUS suggest a specific slot has to be used. I would recommend makin...

The first time I saw this thread was back in 2022, minimum 2 years ago. It is not from January 2024. In the last two years has there been any fix for the problem stated by the creator of this topi...

Hi, have the Asus ThunderboltEX 4 card and the Sabrent Dual Enclosure drive with x2 NVMEs as a spanned drive. I'm having an enourmous problem getting the drive to appear in windows. It was working ...

@Braheem Hazeem Actually, the ticket I have for your name is dated 10/18/2022. There's no tickets corresponding to the account used to post here. I'll need more information in order to narrow it do...

@Sabrent I literally have an email from march 18th thanking me for my submission and you would get back to me as soon as possible. 

@Braheem Hazeem The only thing I see in our system for you is from last year. We didn't get a reply back. If you RMA'd from Amazon, that is separate from our site team.

My SSD died, created a RMA request over a week ago. No one is responding to me. I sent a second email, I tried calling but you close at 2pm pacific. Can someone please do something?

@Kevin Li We already sell CFexpress memory cards which use an SSD controller with NVMe over PCIe, and we are also looking into SD Express.

@jgarcia1646 Yes, there have been firmware updates. One is available here.

@Kevin Li We considered other implementations, including faster links to each drive and a wider upstream. It comes down to price and demand, and we're in the business of consumers rather than serve...

@The Sabrent Informer I'm having the same issue except with 14TB 3.5 Hard Drives. Randomly all leds shut off, disconnects and a couple of minutes comes back online. Also running windows 11 pro. Are...

SDExpress cards seem to be on the horizon from Samsung to put NVMe-based SD cards mainstream. Some say they’re acting because they know the Nintendo Switch 2 coming out will be supporting and...

The 4-Drive M.2 NVMe SSD to PCIe 3.0 x4 Adapter Card is nice, but it matches 16 PCIe 3.0 downstream lanes to 4 PCIe upstream lanes. This would be useful for an array of SSDs (or other M.2 form-fact...

Sorry to hear that . Thanks for responding! 

@rob.cairns You may be able to fit that drive into the enclosure, but won't be able to close it.

@Richard Hanks Hello, we're back from the weekend. USB can have more overhead or it could be a limitation of the setup/driver. Also, transferring at maximum speed may require more than one thread.