I did send this off to support via the chat link - but thought we should have a topic here that's searchable for everyone that has purchased Sabrent's Thunderbolt 4 KVM. The posting on several sit...

Hi, i understand the warranty implications of opening the case, it's out of period now but - but i can't seem to find a way in to the case! i have taken off the feet, nothing there, the thunderbolt...

I have a powered 7-port USB-C hub (HB-3A4C) that is not recognized by windows 11.  Is there a driver or something that is missing?

@Eugen What is passed depends on the hardware/monitor and how it's configured. If it's going over Thunderbolt, then it should work, that is to say if it's more than just the display data going over...

@chrissgroi I will check up on this but, if possible, try a different cable or an adapter (USB-A) if possible.

@Sabrent Could you clarify the answer? Technically, the camera and sound are attached. They are built into the monitor. They work through the same thunderbolt when I attach a monitor to my laptop. ...

I'm having the same issue with a 4TB WD Black on a Macbook Pro M3. Any resolution?

@EDGAR ALEGRE    I have the same issue...    the WD_Black SN850X starts out fine, but after about 10 seconds the whole thing crashes and the blue lights on it starting flashing...

@to.bo  Yes, I have the same issue except I am using the plug in docking station.   I get the same flashing blue light, my WD_Black SN850X starts out fine, but after about 10 seconds...

@rob Coenders I asked about this and was told that drivers should be verified as updated, a different port can be tried (if applicable), and that different display modes/versions (such as HDMI revi...

@dcurry789 Offline cloning is sector-by-sector which can be very slow. Also, it's important the drives match in capacity and configuration, which is not always the case even if the drives are sold ...

@kjf2007 Any disk activity should prevent the docking station from going to sleep. It auto-sleeps because it's not designed to work as a NAS or anything like that. It's made for docking, transferri...

I have an USB-KCPD with one Samsung Screen and a Lenovo Thinkbook (pc1) and a Mackbook-Pro M3.(pc2).Boths port are connected with powersources. And the common Keyboard/mouse are connected to the Sa...

I'm using the Sabrent Dual Bay Hard Drive Docking Station (EC-DSK2). I'm trying to copy a dying 2TB HDD (90% full) to a new 2TB SSD. The dock seemed to accept the source drive and target drive, I s...

@Sabrent Thanks for this suggestion, but using third party software, or in any way forcing a periodic drive write to keep it alive, is not an acceptable solution.  NoSleepHD looks pretty sketc...

@kjf2007 It should be possible to keep the drives awake, although it may require third party software such as NoSleepHD as the bay's sleep is dependent on prolonged drive inactivity.

In dual drive bay,EC-HD2B, i have all the windows 11 power settings configured to keep drives powered up and i have USB ports also set to always powered and selective suspend turned OFF.  Yet,...

@mhkgreer You can reach customer support from our main page. They may be able to give you more precise instructions. The idea is that you can identify the hardware in the enclosure with that applic...

Thank you.  This is a small step forward... Please be specific.  Using the Tree Viewer...how do I derive the chipset???  I don't see a "chipset" indicator.  If I need "technical...

@mhkgreer It's possible a firmware update would help. You can get this from technical support or from a link given below, but the chipset used must be known. USB Device Tree Viewer can help you der...