@stu If you are asking if your can use our KVM switch to switch a docking station, then the answer is yes, this is possible. We have tested this with our own hardware but not the Plugable. If there...

Hello,   I have a Plugable TBT4-UDZ that I want to use the sabrent switch to work between my laptop and desktop. Will if work and is it compatible?

@iiiiii Try formatting the drive in the enclosure first, if possible. Otherwise, check this firmware.

Hello,   i need a firmwareupdate to get above 4TB. its the EC-DFLT-EU with VIA chip.    

@lindseywhelan The offline cloning process is sector-by-sector which may not complete if a drive is damaged.

@Matthew Peters We do have such a location for some RMAs for deeper inspection, probably because the Rocket 5 is a new release.

I bought a dual bay (EC-HD2B) to allow me to duplicate a RAID 5 drive that's givine SMART errors but it's not working. I put the RAID 5 drive (6TB) into bay 1, the new blank drive (8TB, exFAT) int...

I recently did an RMA on a rocket 5 2tb drive that was defective. I went through customer support and they sent me the FedEx return label and QR code to place inside the box. I got a notification t...

@darylzero46 https://downloads.sabrent.com/product/acronis-true-image-for-sabrent/

Is there cloning software from Sabrent to use to clone their drives?

Solution! If you keep both buttons held down at power up the unit and fan powers on automatically. Works after a power fail. I used some painters tape and small rubber feet to press down on the but...

@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replacement. We will investigate the ticket system issue, there are reasons it might not have gone through...

Well since your system is clearly broken and I showed you the screenshot that I did indeed submit a ticket. I just called support. Luckily I had the day off since you close at 2pm pacific, cause ap...

@Braheem Hazeem What I mean is, I haven't seen anything in the system under your username recently. The account used to post here also has no products or orders tied to it. I am having difficulty l...

I just submitted another ticket, here is the screenshot

I don't know what more information you need, my drive failed, and the warranty is about to expire in a couple weeks. The pc will reboot after a little while and just kick to the bios like there is ...

@sober.council The ASUS forums may be able to assist better. I see an older post here that is using a different motherboard, but ASUS suggest a specific slot has to be used. I would recommend makin...

The first time I saw this thread was back in 2022, minimum 2 years ago. It is not from January 2024. In the last two years has there been any fix for the problem stated by the creator of this topi...

Hi, have the Asus ThunderboltEX 4 card and the Sabrent Dual Enclosure drive with x2 NVMEs as a spanned drive. I'm having an enourmous problem getting the drive to appear in windows. It was working ...

@Braheem Hazeem Actually, the ticket I have for your name is dated 10/18/2022. There's no tickets corresponding to the account used to post here. I'll need more information in order to narrow it do...