The KCPD arrived today.  It won't switch to the second computer.  They keyboard and mouse aren't working with PC 2 The display goes blank and does not detect a signal coming from PC 2.I...

Defrag optimize option i've always ran, it also has plenty of time to idle.  Only thing i haven't tried is a format, not really wanting to do that tbh as i've not long done a fresh install of ...

IP assignment issues can often be resolved by reviewing DHCP settings and ensuring the firmware is up to date. I found a detailed guide at https://manuals.online/tp-link, which explains how to prop...

Lately, my TP-Link router has been failing to assign IP addresses to devices on the network consistently. Some devices connect and lose access within minutes, while others never obtain an IP. I&rsq...

OK, just read somewhere that there are 2 more screws hidden under the 2 back feet. Will look into that. :-) Thanks anyway!

@bolderbast We do not recommend opening most devices as it can in some cases void a warranty. While it can be opened, we've found that this increases the risk to the PCB. You may be able to find in...

Hi! I am a happy owner of a ‎DS-SC4B, but I would like to replace the standard fan with a more premium and quieter fan. However, I am puzzled about how to open the device. I found 6 screws at...

@daveoooooh Yes, it sounds like the drive is writing in TLC mode. Make sure to run Defrag and Optimize in Windows to TRIM to drive to recover lost space. With sufficient idle time otherwise, the dr...

@nilton.oliveira1949 The WD SN850X shouldn't be a problem. Check to see if the drive is being captured by Storage Spaces (Windows) and/or initialized in Disk Management. A firmware update may be av...

Hi, Please @sabrent @The Sabrent Informer  Is there a more current firmware version? (EC-SNVE) I bought it last month on Amazon and does not recognize my WD SN850x 4tb.   Best Regards,

My 2TB Rocket 4 plus (got it in 2021) write speed is only giving me 1800 write speed. Read speed seems ok at around 7000 though. I've tried all sorts including what's below... Running windows 11 ...

@Sabrent When one computer is off, my monitor switches to the one with the active keyboard/mouse. So I think your switch will work okay if I don't plug anything in the topc1, topc2 ports. Just want...

@Ballstone The monitor output works by pulling DP Alt Mode from the source PCs. This means that going from the 4070 to one of those ports is unidirectional (video output only). So you would use a s...

There's a chance that the monitor and two computers might not play well. My question is- could I still use this as a keyboard/mouse switch?  I currently run individual connections to the moni...

@naustodark Sorry for the late supply. We do have one enclosure with pinkish thermal padding where the top layer stays on, but in most cases you will peel off the protective plastic. We now mention...

If the hub is connected to a UPS battery backup, ensure that the outlet provides sufficient power. Some UPS outlets may not supply enough power for high-demand devices. Expand USB settings and set ...

Hello. I would like to know what is the thickness of the thermal pad on "EC-SNVE" NVME M.2 external Case 10 gbps. 1.0 mm? And does it really have a protective film to peel off? Saw some confusion ...

@bikeman09 If you have an older unit you should request a firmware update from website customer service, if they cannot provide that they may offer a replacement unit.

Hello All Have the Powered USB Hub plugged into Power outlet on my UPS Battery Backup surge only outlets,  some reason if i plug more than 4 devices in, i get a Message in Windows 11 Pro--Not...

To support This morning, I hear a bee sound and saw the LED was off on power supply, and observe the selection switch can't functionand no light on. When I try to remove the power jag from SB-TB4...