@Andrzej Jopek 10Gbps is actually USB 3.2 Gen 2x1 which this unit does support if the host machine's port can communicate at that speed, otherwise it will be USB Gen 1x1 or 5Gbps.

@Alex C Actually, I think that was the issue! It was fixed.

Thank you. Still, I would like to know what it was (since it's still there in the description). One question specifically: will it charge my laptop (14" MacBook Pro with M1 Max) -- I saw reports on...

@Alex C This should be removed from the description as it is no longer an issue. In testing before launch there was a minor difference in firmware and this was added as a caution but the issue was ...

@Dan M A 20Gbps enclosure from us is imminent. 40Gbps is taking longer because we've found many drives run too hot and we want to get it right.

@Sabrent    Any updates? More brands are releasing their USB4 enclosures this fall, how's Sabrent doing?

The product description for the thunderbolt 3 NVMe SSD docking station says under system requirements "MAC OS (with Intel CPU for full functionality)". What functionality is lost when connected to ...

The DS-2BCR is stated as having SATA 3.0 Gb/s, USB 3.2 Gen2×2 (10Gbps) compatability. Apple Macs do not support USB2x2 format but have Thunderbolt 4 that is backwards compatible with USB3.2 ...

@Gregory G There are four screws, two under each rubber pad near the ends.

How to disassembly a rocket pro?

@Dale Dougherty Thank you for sharing the procedure that worked for you. It may help other users and we will make sure our instructions are clearer when possible.

Addendum:  a. The 1st time you hit the Clone button, you have to hold it down for a while...until 1 of the % complete LEDs illuminate solid blue.  THEN hit the clone button again. b.&nb...

I figured this out.  Read the instructions ...carefully.   No USB connection.  Now, source drive installed into "A"; destination drive into "B" (must be same size or bigger).&...

@Ambrogino Giusti To update on this: I've been advised that the firmware tool can update on a per-bay detected basis. It's best to ensure all 10 drives are connected with blue lights, or just updat...

@k9pro2.0 The IP is hardcoded but because the update can cause corruption we have it removed. Your drive should not require any update.

@Sabrent Ok, so maybe it just doesnt need a update? Its still telling me that there is a conncetion error and to check my firewall.

@k darkmaterial It looks like you did everything correctly. Out of curiosity, does it work okay if connected to a USB 3.0 (Gen 1x1/5Gbps) port?

Hello, my Sabrent ‎DS-SC4B keeps disconnecting on my Ubuntu installation under load. So it stays connected while no Data is accessed, but completly kills the USB Host Controller when copying d...

@Joseph White I can verify this for you this week through the office, but my understanding is that the 2TB and 4TB Rocket 4 Plus SSDs are both double-sided as my spec sheet states 3.6mm for height.

@Lee Zimmerman I appreciate the follow-up. We'll have to investigate this particular compatibility issue. We are always moving forward with updated products but this might be a known issue or there...