Any news on this? Any interest in bringing this product to life? It would sell out fast.

@W W Hello,  Sorry for the short delay. For more rapid support, you can always reach out to our customer support team Mon-Fri 9:00 - 17:00 EST.We looked into your question and were able ...

Support is lacking here. I got the proper info from the Plugable site, which actually has update instrucitions as part of their ZIP file. The NVME should be removed before a firmware update.  ...

Thank you very much! I am currently in contact with customer service and I think we are close into getting the problem solved (I will post here again, when I am certain that the issue has been solv...

@Isab Your research seems to be thorough and accurate. It's my understanding that we have a firmware that will let you read drives formatted on a normal laptop/desktop in the EC-DFLT which must be ...

Firstly its insane one cant write out the question and copy and paste into this text field. Forcing me to waste time and retype my question. Talk about lack of proper planning.   I have 3 of...

Dear Sabrent Team, I recently purchased the Sabrent USB3.0 to SATA External Hard Drive Docking Station  ‎EC-DFLT-DE (I reckon this is the German version of the ‎EC-DFLT) via Amazon. M...

@Tyler Bates It may or may not work in an enclosure. Enclosures may present themselves as SCSI devices with how the bridge controller works and this requires passthrough.

@Sabrent can I run your software with the drive in an enclosure? I need to update its firmware so I can use the cloning software because I can't use the cloning software until the firmware is updat...

I am still waiting for a response from my previous escalation that was over a month ago. Please can you provide details of your complaints process.

Nothing special should be required. Be sure to run it as administrator and also make sure no security software is blocking the application. We tested it here in the office with the Rocket 2230 inst...

Hello Howard,Unfortunately, we do not provide M.2 screws with our SSDs at this time. The majority of SSDs in the market ship without screws as the screw size needed will vary depending on the devic...

Hello Peter, the inner/outer diameters of the barrel connector on the HB-B7C3's PSU are 2.5/5.5mm. 

Just got the 2230 1tb and the control panel software loads about half way and crashes. Have been able to replicate it on 7 different computers running windows 10 and 11 and even a MacBook running w...

Just tears me up that a person pays a high price for a product and gets hung out to dry.   Can sabrent not send a couple screws with the nvme, or maybe the mb mfg people include them.  ...

@Sabrent but don't you think that SABRENT should be the one to provide an automatic tool to do this? let's see, i am not an expert in technology, and i have no idea how to do what you are telling ...

I am trying to source a replacement 12v supply (UK spec) as I have mislaid my original one. What is the size of the connector? I can't find anything which fits. It seems to be 5.5mm o/d but the inn...

@kturro chamorro I have deleted your posts that included swearing. As detailed in the sticky in this forum, the proper path is to contact Customer Service on this website where they provide >2TB...

i am very dissatisfied with the service provided by you. i have been trying for more than 3 months to get you to solve a damn problem that you have created and i have written in MANY of the threads...

@Crowy I've sent this thread along. Apparently there were concerns with firmware corrupting the drive unexpectedly but the software is still pointing to the address.