@Gerry Please contact technical support to see if they have an additional updated firmware revision for you to try. You may also find updated firmware on Station Drivers for the chipset, which shou...

Hi I'm having trouble with sabrent EC-NVME enclosure connecting to usb-c 10gbps port. I used crucial 1tb t500 and it wont recognize the ssd even on USB-A 3.1. It only recognizes it on USB-A 2.0. I ...

@Dean Shepherd That does sound overly cumbersome. I'll have to check with the web team. I did check into our support system and the mouse is registered to the account you used to post here. I'll le...

Three days ago I replaced my old wired mouse for the equivalent one with the USB bluetooth dongle.   I tried updating the Registration for my old wireless mouse with the details of my new mou...

@Alex C We used the Rocket Q in these, that's correct. These would be old stock at this point. I see all four versions (2TB/4TB/8TB/16TB) of the DS-SKRT in stock at Amazon U.S., though. These can b...

Thank you so much. One last question -- which m.2 SSDs are included in the 8 and 16tb configurations? In last year's review of the 8tb version, StorageReview mentions QLC nand, so I'm guessing that...

@Andrzej Jopek 10Gbps is actually USB 3.2 Gen 2x1 which this unit does support if the host machine's port can communicate at that speed, otherwise it will be USB Gen 1x1 or 5Gbps.

@Alex C Actually, I think that was the issue! It was fixed.

Thank you. Still, I would like to know what it was (since it's still there in the description). One question specifically: will it charge my laptop (14" MacBook Pro with M1 Max) -- I saw reports on...

@Alex C This should be removed from the description as it is no longer an issue. In testing before launch there was a minor difference in firmware and this was added as a caution but the issue was ...

@Dan M A 20Gbps enclosure from us is imminent. 40Gbps is taking longer because we've found many drives run too hot and we want to get it right.

@Sabrent    Any updates? More brands are releasing their USB4 enclosures this fall, how's Sabrent doing?

The product description for the thunderbolt 3 NVMe SSD docking station says under system requirements "MAC OS (with Intel CPU for full functionality)". What functionality is lost when connected to ...

The DS-2BCR is stated as having SATA 3.0 Gb/s, USB 3.2 Gen2×2 (10Gbps) compatability. Apple Macs do not support USB2x2 format but have Thunderbolt 4 that is backwards compatible with USB3.2 ...

@Gregory G There are four screws, two under each rubber pad near the ends.

How to disassembly a rocket pro?

@Dale Dougherty Thank you for sharing the procedure that worked for you. It may help other users and we will make sure our instructions are clearer when possible.

Addendum:  a. The 1st time you hit the Clone button, you have to hold it down for a while...until 1 of the % complete LEDs illuminate solid blue.  THEN hit the clone button again. b.&nb...

I figured this out.  Read the instructions ...carefully.   No USB connection.  Now, source drive installed into "A"; destination drive into "B" (must be same size or bigger).&...

@Ambrogino Giusti To update on this: I've been advised that the firmware tool can update on a per-bay detected basis. It's best to ensure all 10 drives are connected with blue lights, or just updat...