@Lee Zimmerman We tested it on multiple Mac M1 and M2 systems. We were able to get full performance out of multiple HDDs at once. Plenty of power as tested. So I'm not sure if you have a bad unit/c...

It is multiple drives that are failing. All three drives work fine at the very slow USB 2 speed they are connected right now. I tried with just one drive powered on the other day when I was testing...

@Lee Zimmerman If it happens to one drive specifically, it could be a drive issue. If it's any drive, it could be a power supply/adapter issue. With a proper USB-C to USB-C cable and attached speci...

My bad, should have given you that info up front - DS-SC4B. I did find a actual marked as "super speed" USB-C to USB-C cable this morning and tried that. I got the higher (USB 3.1) connection spee...

@Lee Zimmerman Let me know specifically which 4-bay unit/product you are referring to and we will try to reproduce the issue in the office.

@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, please contact technical support.

@Ambrogino Giusti We'll look into this issue and see if this is remediable in firmware. We can reproduce it and have requested an update from the factory.

I have the same problem.  An 8GB  drive formatted on my computer long ago shows "GPT Protective Partition" in Windows 10 Disk Management.  Please send me the firmware and installatio...

I bought the 10 Bay 3.5” SATA Hard Drive Tray Less Docking Station. I love it so far, except for one issue: Sleep Mode is not working. My 10 Bay is populated with one 16TB WD Hard Disc Drive...

New owner of a lovely 4-bay dock that I really want to love. It is loaded with (2) 8T and (1) 4T SSDs and connected to my 2023 Mac Mini. The mini has (4) Thunderbolt 4/USB 4 ports on it as well as ...

@patrick visniewski Thank you for the update. As to my above point, sometimes drives will be assigned to Storage Spaces automatically by Windows, which can cause issues with Device Management recog...

@Chris Testa Those drives do not require a firmware update.

How strange. I search for "disk" in settings and found "Manage Disks and Volumes" This showed all 4 drives, but did not show any as formatted. And showed only 1 as available to have a partition cr...

how do I do that? I checked storage spaces in settings and I do not see any entries so I think nothing is being used by it. What else can I check?   If I try to add some storage space it ...

@harrry Leong The easiest way is to try another drive in the enclosure or to try the same drive in another enclosure or PC. You can also check to see if the enclosure/drive is showing up under Syst...

I have been using a 4T SSD in the M.2 EC-SNVE enclosure since April.  It is being formatted as the Time Machine disk of MacBook Pro.  Its regularly connected to the laptop but function fe...

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can download the newest firmware to fix your problem here: https://www.dropbox.com/scl/fi/6p2iprwvbqvzf4...

Since this has been posted, we have released a newer firmware update which also resolves USB link instability observed in select SSD models when utilized in conjunction with Linux-based PCs, includ...

Is there a way to update the firmware with a Mac running Parallels?  

Wait, so I have 16Tb os Sabrent Rocket Q drives on a Sonnet card in an expansion chassis hooked up to my Mac and I CANNOT update the firmware on them?  That's ridiculous.  I noticed that ...