@k9pro2.0 The IP is hardcoded but because the update can cause corruption we have it removed. Your drive should not require any update.

@Sabrent Ok, so maybe it just doesnt need a update? Its still telling me that there is a conncetion error and to check my firewall.

@k darkmaterial It looks like you did everything correctly. Out of curiosity, does it work okay if connected to a USB 3.0 (Gen 1x1/5Gbps) port?

Hello, my Sabrent ‎DS-SC4B keeps disconnecting on my Ubuntu installation under load. So it stays connected while no Data is accessed, but completly kills the USB Host Controller when copying d...

@Joseph White I can verify this for you this week through the office, but my understanding is that the 2TB and 4TB Rocket 4 Plus SSDs are both double-sided as my spec sheet states 3.6mm for height.

@Lee Zimmerman I appreciate the follow-up. We'll have to investigate this particular compatibility issue. We are always moving forward with updated products but this might be a known issue or there...

Thought I would provide an update for those following along... Sabrent was good about RMAing the initial quad drive dock and that process was fairly painless. I bought one of the Sabrent USB C dua...

Hello, How do I tell if NVME M.2 is  “ Single or Double Sided?” This seems to be an issue in certain mini pc's. Example: SABRENT 2TB Rocket 4 Plus NVMe 4.0 Gen4 PCIe M.2 Interna...

@Fredrick Williams This sounds like a power issue. Make sure the external power is attached and working. The lights seem to indicate it is. It could be a compatibility issue with that specific driv...

I bought a USB 3.0 Sata hard drive flat docking station and it keeps powering of when plug in my Seagate 3.5  2tb barracuda hard drive.

@Lawrence Stevens This is highly unusual. We will investigate into your specific returns to see what happened with these units.

Today, at ~12:30pm CDT, while copying files from a 16TB HDD in Bay #1 to a new 20TB HDD in Bay #10, all bays suddenly went dark and were ejected from my MacOS 10.15 desktop. After checking and ver...

@Carl Armstrong Are you aware of anything that might have changed in the operating environment? Maybe an OS update. Did the monitors change at all? I'm just seeing if it literally just happened one...

I Have "SABRENT Universal Laptop Docking Station with Stand for Tablets and Notebooks Supports PC (DS-RICA)" It worked great for years until about 2 weeks ago.  I had two monitors connected t...

@k9pro2.0 We're back from the weekend. Thank you for the report. Some models of this drive do not require a firmware update at all. Our error could be more informative about this.

@Sabrent hey sabrent the problem has appeared again, im on the same firmware as the original poster RKT30Q.1

@John P This is commonly requested and I will pass the information on. We have been working hard to be careful with our Mac support on devices and have been testing that hardware more. Software is ...

@John P I can have them test this in the office this upcoming week. Looking at that model, basically you need a Thunderbolt bridge like the Intel JHL6340 for the Ethernet chip, which is an Aquanti...

@Sabrent Samsung has a similar issue with updating their firmware on SSDs and they have figured out a way to provide an iso image on a USB stick (that a Mac can be booted from). It can be done.

I require some basic setup information. When adding this to my system I see this in Network settings Thunderbolt Ethernet Slot 1 was also "Not connected" I had to edit its details to add a proper...