@Douglas Smith You may be able to get a firmware update from technical support that will assist with this issue. Otherwise, it might be an issue with the drive itself. 3.5" drives of any capacity s...

@patrick visniewski Make sure none of the drives are being eaten up by Storage Spaces.

I have 4x 4TB WD blue drives in the DS-4SSD, in Windows 11. Diskpart shows 4 drives all of 4TB instead however, but I cannot seem to manipule the 4th disk Disk Manager shows 3 disks as 4TB drives...

Help I recently purchased a Sabrent USB 3.0 2.5/3.5 Docking Station. I cannot get larger 3.5" sata drives to appear. Any help or Tips would be greatly appreciated. I do not want to return this if...

@J Smith HMB does not pass through USB, that is correct. It can pass through on some USB4 implementations but not with the bridge chip used on the EC-SNVE. Some consumer drives do not conform to fl...

I did this on the crosshair / manjaro system which I most recently tested upon and from this I believe that on that system at least the EC-SNVE should be able / trying to run at 10G (2x1 IIRC from ...

So I think the variables in play could be: 1: My particular ASUS motherboards (both relatively quality units in the product line, both with relatively recent but possibly not 100% current BIOS) 2...

Thank you very much for the information and check. I saw that phoronix did a linux based test on the P41 plus which seemed (as far as I saw) to work OK for them when the SSD was used in LINUX dire...

As an additional data point, we were not able to reproduce this on a 5Gbps port.

@J Smith This appears to be an issue with the P41 Plus and the bridge chip used, the Realtek RTL9210B. I'll have to see if we have a P41 Plus on hand for testing. On Windows, that drive has its own...

System kernel / OS information FYI: # uname -a ; cat /etc/os-release Linux uw 6.2.0-32-generic #32-Ubuntu SMP PREEMPT_DYNAMIC Mon Aug 14 10:03:50 UTC 2023 x86_64 x86_64 x86_64 GNU/LinuxPRETTY...

As another test I briefly tried to online-disable the UAS driver by unplugging the EC-SNVE, modifying the usb-storage driver to add a UAS disabling quirk configuration via sysfs, and verifying that...

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04 EC-SNVE firmware version is unknown because it isn't listed anywhere I can find it in LINUX diagnostic lo...

@Matthew Blackshaw Please contact technical support! @Thang Ha SCSI is the correct way to identify as this enclosures uses UASP. If it says USB, it may falling back to a legacy mode which might be...

@The Sabrent Informer Additional detail: when it works normally, the Sabrent enclosure was recognized as "Sabrent SCSI drive", and when it's NOT recognized correctly, it's "Sabrent USB drive" ...

My laptop does not recognize the Sabrent EC-SNVE enclosure (RTL9210B bridge) when I plug my Corsair MP600 Pro XT 4TB with Phison E18 controller. However, my old desktop with exactly the same operat...

Hello there! I was wondering if it's possible to get the latest firmware for this enclosure? When I purchased it, it came with 1.27 firmware and I updated to 1.30 linked above. I noticed that the l...

@Michael Plaskett We have updated the Amazon listing to show tested compatibility under the Product Description. This includes dimensions for ones not listed explicitly. As for the DS-4SSD, we are ...

in your amazon store the description for DS-4BNE it is mention that other usb enclosure will work do you know which ones? or do i have to trial and error? also for the DS-4SSD can you make it usb...

@STEPHEN MILLS Drives should show in Device Manager. They may have to be initialized in Disk Management. If they are not showing properly there, check DiskPart to verify that the drives are exposed...