As another test I briefly tried to online-disable the UAS driver by unplugging the EC-SNVE, modifying the usb-storage driver to add a UAS disabling quirk configuration via sysfs, and verifying that...

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04 EC-SNVE firmware version is unknown because it isn't listed anywhere I can find it in LINUX diagnostic lo...

@Matthew Blackshaw Please contact technical support! @Thang Ha SCSI is the correct way to identify as this enclosures uses UASP. If it says USB, it may falling back to a legacy mode which might be...

@The Sabrent Informer Additional detail: when it works normally, the Sabrent enclosure was recognized as "Sabrent SCSI drive", and when it's NOT recognized correctly, it's "Sabrent USB drive" ...

My laptop does not recognize the Sabrent EC-SNVE enclosure (RTL9210B bridge) when I plug my Corsair MP600 Pro XT 4TB with Phison E18 controller. However, my old desktop with exactly the same operat...

Hello there! I was wondering if it's possible to get the latest firmware for this enclosure? When I purchased it, it came with 1.27 firmware and I updated to 1.30 linked above. I noticed that the l...

@Michael Plaskett We have updated the Amazon listing to show tested compatibility under the Product Description. This includes dimensions for ones not listed explicitly. As for the DS-4SSD, we are ...

in your amazon store the description for DS-4BNE it is mention that other usb enclosure will work do you know which ones? or do i have to trial and error? also for the DS-4SSD can you make it usb...

@STEPHEN MILLS Drives should show in Device Manager. They may have to be initialized in Disk Management. If they are not showing properly there, check DiskPart to verify that the drives are exposed...

@daniel silenti The good news is, our NVMe drives do not require a driver. Also, for the Plus-G, it launched with new firmware and has not needed an update.

@Adrian Hannen The KVM will switch only whatever is attached to it.

Hello, I was using the DS-4SSD with 2 x 8TB, 1 x 4TB and 1 x 1TB Samsung SSD's and all was ok. Then I upgraded to 4 x 8TB's (samsung 870 QVO) now it will only recognise 1 of the 4, drive manager r...

I am considering the SB-TB4K KVM switch to connect a windows laptop and Mac mini to an Apple Studio Dispaly.  I would like to know if the KVM will switch the built in camera, mic and speakers...

hello I searched all the support but I can't find the program to update the firmware or drivers for w10 from where to download. help thanks

@Finn Sawyer We tested this with two 20TB 7200RPM drives and were not able to reproduce this problem so may need more details, or contact our technical support directly.

@Finn Sawyer It's designed for two, if it doesn't work with two it could be the power supply or other issue. However if it doesn't work even with one then the unit itself might be bad.

@Giovanni Francesco Thank you for the update. We have heard of "quirks" fixing issues in some cases for our USB products. I appreciate the documentation, please keep us informed.

@Finn Sawyer We are going to try and reproduce this to see if it's a peak power issue or something else.

I couldn't find a solution in the unraid forums. After several days of research I did come across this kernel discussion: https://lore.kernel.org/all/CA+icZUXHnc-Qd9NhwxFx3+LQakNTWmS_RRYsTAY8-gO8wc...

@Sabrent why did you say "if this still occurs with just a single drive?" Are you saying the dock cannot handle 2 drives?