Today, at ~12:30pm CDT, while copying files from a 16TB HDD in Bay #1 to a new 20TB HDD in Bay #10, all bays suddenly went dark and were ejected from my MacOS 10.15 desktop. After checking and ver...

@Carl Armstrong Are you aware of anything that might have changed in the operating environment? Maybe an OS update. Did the monitors change at all? I'm just seeing if it literally just happened one...

I Have "SABRENT Universal Laptop Docking Station with Stand for Tablets and Notebooks Supports PC (DS-RICA)" It worked great for years until about 2 weeks ago.  I had two monitors connected t...

@k9pro2.0 We're back from the weekend. Thank you for the report. Some models of this drive do not require a firmware update at all. Our error could be more informative about this.

@Sabrent hey sabrent the problem has appeared again, im on the same firmware as the original poster RKT30Q.1

@John P This is commonly requested and I will pass the information on. We have been working hard to be careful with our Mac support on devices and have been testing that hardware more. Software is ...

@John P I can have them test this in the office this upcoming week. Looking at that model, basically you need a Thunderbolt bridge like the Intel JHL6340 for the Ethernet chip, which is an Aquanti...

@Sabrent Samsung has a similar issue with updating their firmware on SSDs and they have figured out a way to provide an iso image on a USB stick (that a Mac can be booted from). It can be done.

I require some basic setup information. When adding this to my system I see this in Network settings Thunderbolt Ethernet Slot 1 was also "Not connected" I had to edit its details to add a proper...

@Lee Zimmerman We tested it on multiple Mac M1 and M2 systems. We were able to get full performance out of multiple HDDs at once. Plenty of power as tested. So I'm not sure if you have a bad unit/c...

It is multiple drives that are failing. All three drives work fine at the very slow USB 2 speed they are connected right now. I tried with just one drive powered on the other day when I was testing...

@Lee Zimmerman If it happens to one drive specifically, it could be a drive issue. If it's any drive, it could be a power supply/adapter issue. With a proper USB-C to USB-C cable and attached speci...

My bad, should have given you that info up front - DS-SC4B. I did find a actual marked as "super speed" USB-C to USB-C cable this morning and tried that. I got the higher (USB 3.1) connection spee...

@Lee Zimmerman Let me know specifically which 4-bay unit/product you are referring to and we will try to reproduce the issue in the office.

@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, please contact technical support.

@Ambrogino Giusti We'll look into this issue and see if this is remediable in firmware. We can reproduce it and have requested an update from the factory.

I have the same problem.  An 8GB  drive formatted on my computer long ago shows "GPT Protective Partition" in Windows 10 Disk Management.  Please send me the firmware and installatio...

I bought the 10 Bay 3.5” SATA Hard Drive Tray Less Docking Station. I love it so far, except for one issue: Sleep Mode is not working. My 10 Bay is populated with one 16TB WD Hard Disc Drive...

New owner of a lovely 4-bay dock that I really want to love. It is loaded with (2) 8T and (1) 4T SSDs and connected to my 2023 Mac Mini. The mini has (4) Thunderbolt 4/USB 4 ports on it as well as ...

@patrick visniewski Thank you for the update. As to my above point, sometimes drives will be assigned to Storage Spaces automatically by Windows, which can cause issues with Device Management recog...