@linuxssd Windows to Go with Rufus should work. We do not have a Linux-compatible update tool.

@The Sabrent Informer I run Linux exclusively.  I do not have a Windows installation anywhere.  How can I perform this firmware update?

The installed old original firmware it making Hyper slowly my HDD's and them are being disconnected itself with read-write error alltime, and the led indicator light always is red color, little tim...

@McChen I have reached out to see what else we can try. I have only seen that error when not running as admin on some systems. Is the drive connected via the onboard M.2 slot or via an external enc...

@The Sabrent Informer Thanks for the info! Unfortunately I could not get the tool to run correctly, it still gives me the error about the dll file even if I run it as administrator. I tried it on a...

@McChen As you mentioned, we sometimes distribute firmware updates via Dropbox on a case-by-case basis. The firmware update tool you downloaded targets a specific range of drives and addresses a pe...

@heinz57g We're not aware of any specific issue like this. It could be component whine possibly impacted by the way the station was stored.

Thanks again @McChen  @Sabrent @The Sabrent Informer Please post a copy of the firmware version that will fix this issue.  If the correct/relevant firmware version is the dropbox link, t...

need help -either from a forum member or SABRENT service - bought myself for my birthday in june a docking/clone station DS-U3B4 - worked perfectly well some 3-4 clones. had not used it now for abo...

@versatile-tech-user, i broke down and bought the SB-TB4K myself a couple of weeks ago, but it is excruciatingly(!!!!) slow at switching monitors (23s on average!). I am just hoping the TB5 version...

@versatile-tech-user https://sabrent.com/community/xenforum/topic/153936/thunderbolt-5-hub-kvmswitch/post-392443

The firmware that I think addresses the performance degradation is the R4PB47.5 one that was posted to Dropbox. This would apply to our drives which I believe is the second hardware revision of the...

@McChen I can't thank you enough for this technical information.  Tremendously useful. Will you please clarify which firmware you're referring to by "this firmware likely addresses...." ...

I am looking for the Ec-UASP firmware.

@Aqualung I imagine it would likely be specced similar to this: https://www.ssi.com.tw/product/thunderbolt%E2%84%A2-5/thunderbolt%E2%84%A2-5-kvm-dock-with-oculink

@sabrent I actually own the Sabrent Thunderbolt 4 KVM (really lucky and grateful); here's my thoughts on the new one I hope the product designers and engineers keep in mind with a Thunderbolt 5 suc...

Sabrent does post some files on dropbox, some downloads even from the official website point to a dropbox file. I do believe the file is authentic, but I get why it would arouse suspicion. There a...

@Sabrent @The Sabrent Informer  It's very strange to post a dropbox link for firmware updates and I do not trust external links.  Why is this not available on the Sabrent website?  ...

I have the exact same issue with two windows machines - display won't awaken if it's gone to sleep ; disconnecting and reconnecting either the thunderbolt cable or switching back and forth between ...

The linked firmware tool doesn't work, it throws an error upon running it for the first time (when it extracts multiple files from the exe). Looks like it is missing a pcie_dll.dll file, which from...