@Cloud K Our current 5GbE to USB adapter uses the Marvell AQtion AQC111U controller and the newest macOS driver for that from Marvell is 1.4.12, dated 02/07/2020. I do not know if this will be upda...

I am still waiting for new mac driver for "USB to 5gbe Adapter" - it already disconnect in New MacOS. - can't transfer file between other Mac. When I started to transfer file, the adapter will cr...

@transvita Thank you for the feedback. I have passed this post and information on to the design lead. I know that fans can be a point of contention for many people so it is an area in which we are ...

Sabrent, I think the EC-SSD2 nvme dual cloner is an overall pretty good product that you have on your hands.  I do, however, have some suggestions for future revisions or variations of this p...

@Steve I am pushing this forward.

@Steve We either have or will have cloners that can handle multiple protocols. We have products like this on the way. The only protocol exception may be for PCIe AHCI drives which is typically not ...

@Ma Ar I have asked about this, and this is the information I have received: Opening and modifying the drive may void your warranty so be aware and be careful. There are multiple versions of the N...

So I actually orderd the Rocket Nano for primarily the SSD. The external drive was cheaper than the internal drive and it comes with a 42 mm m.2 drive interface. I have been trying to figure out e...

@Sabrent  It is doing it again.  For me the Store page shows the 1TB SKU for Pre-Order but both the 2TB & 4TB SKUs are showing Add to Cart.  As the problem seems to be recurrent,...

I would really appreciate an upgraded version of the EC-SSD2 that supports all current storage standards that use the m.2 interface and offers offline cloning between any drives it supports.  ...

@tfulcher Thank you for pointing out the software issue. I am passing this information on. The link used to go to a download list for our firmware/updates but this is accessible per-drive now via t...

I downloaded the Acronis True Image for Sabrent, and it says this when launching:   I have the Rocket 4 Plus 2TB drive connected to my system using a ROG Strix Arion USB enclosure. The drive...

@Leonard Canavan In that case it sounds like a bad unit, so I would suggest an RMA from support if you cannot get a replacement through the vendor. The firmware updater is designed for a specific ...

I have had trouble with this docking station since I purchased it. It runs the hard drive for a few minutes then stops reading it. If I am in the middle of a transfer it stops and I have to restart...

@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other method. It's likely your data is still there and can be recovered even if this does not work. This m...

I have a 6 TB WD Black drive that is nearly full attached to a EC-DFLT. I used the most recent firmware update and now my computer will not recognize my drive anymore. DISKPART indicates that there...

@DMI 123 @K G The downloads should work now! Sorry about the delay.

@K G I've forwarded this directly to the web team to accelerate the process and will post back when it's fixed.

@Joe Salvino The DS-2BCR has an ASMedia chipset with a hardware RAID engine which is different than software RAID. RAID-1 will show as a single volume as the drives are in a mirrored set. They may ...

I just purchased Dual Docking Station with Card Readers DS-2BCR and 2 new WD Blue 6TB drives.  Installed drives and set DIP switches for Raid1 before attaching and powering on. Somehow managed...