hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT SCSI Dis...

hi. i have a SERIOUS problem with the  EC-DFLT. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the rea...

@Sabrent hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT...

@Jason C Cato hello... hope you are well. did you manage to receive a solution from support? if yes, could you share with us the solution?

@John Schmitt It could be the docking station or the monitor and it may be possible to test these possibilities. Does replugging the docking station or USB-C have any impact? Does sleeping then wak...

@Daniel The nano V2 is cheaper to make at scale and we may eventually phase out the original nano. We are planning Thunderbolt versions with USB fallback to replace the SB-XTRM and nano Rugged.

Hi, I'm using the USB-CKDH to switch between a Microsoft Surface 6 and an Intel NUK. Here's the setup: The Surface has two Dell (E231H) monitors being driven through the Surface docking station (U...

@Sabrent Is there a reason why the original nano is around $50 more expensive in most stores? I would grab one of those, but spending more to get an older product seems silly.

@Sabrent Thank you! 

@Daniel We still have silver products available. This includes the original nano and a number of enclosures. Our latest product, the nano V2, is indeed black, however. We do have some other externa...

@Christopher Hill Warranty support, yes, but please contact our technical support with specific questions on this.

@mad-jester Current ones should be JMS578, yes. Its characteristics are well-known and well-supported. I have seen custom user firmware but there should be no issues.

I had my eye on some external SSDs for a while, but when I went to order some on Amazon recently, the ones I had wanted to buy had vanished, and it seems like the new ones are all black aluminium. ...

@Sabrent There seems to be some miscommunication here... > I have no updated information on the EC-UASP at this time. The original one we have here to test works fine with TRIM, so again this i...

Some NVME SSD Products appear to be available on Amazon.co.uk, but not all (Rocket 4-Plus G). I live in Norway, and can't find any Sabrent products here at all. If I bought a 4-Plus G 2TB while on ...

@JEANNIE CREWSON It's effectively on hold for the forseeable future due to market conditions and enterprise requirements. We have more 8TB NVMe drives plotted out but the flash isn't there yet for ...

Any guesses when these might drop?

@Tycen Hopkins @krujh1 I did report this as I personally was not able to find a workaround but I have not been updated on the matter. I will have to check in again this week.

@Richard Morey It depends on the device and port, as a 0.5A port for a 3.5" HDD for example would not work. Also, optical drives may require ATAPI support on the adapter, with which UASP might inte...

@Mark W I know users have made custom firmware to tweak the sleep timer and such but officially we have not touched that. Sometimes there are issues with OS or UEFI power management settings, too. ...