Is there any way to check the firmware version of a (brand new) Sabrent Rocket 4 Plus 8TB SB-RKT4P-8TB  (and possible update) on linux (Ubuntu 22 LTS)? I do have nvme-cli and smartmon tools i...

@Ryan K You should check on a hardware forum or reddit for storage and/or hard drives. It's possible that drive has some sort of anti-idle setting or a different power setting. Alternatively, the s...

I have a Sabrent 5-Bay docking station in which I have placed 4 Sata HDD in it so far. 3 of the 4 HDD run only when I am accessing them or transferring files, while the 4th HDD starts spinning rap...

@Lester B There's multiple possible issues depending on the nature of the hardware and setup. The M1/M2/M3 Apple silicon can only do one display per port unless TB is utilized for dual extended mod...

Same problem here, no extended mode on Mac, only mirrored monitors is available. This is my setup: - Dell Latitude (Dual monitors in extended mode working fine) - MacBook Pro M1 Pro (Mirrored mod...

@Mohammed Jaafar Sounds good, keep me updated.

@Sabrent   I went ahead and replaced the drive with your Sabrent 2TB Rocket 4 Plus M.2 PCIe 4.0 NVMe SSD/Solid State Drive hopefully this will fix the freezing issue.

Hi Sabrent Staff:  THANKS so much for the update and confirmations.  My results agree.  I've had a successful offline clone 3 of maybe 8 attempts where the blue LEDs actually advance...

@Sabrent I doubt it's the PSU, as you indicted it's new I don't think it's it the motherboard as that's also new that would leave the SSD and GPU, SSD because while your own software is saying i...

@Mohammed Jaafar That definitely sounds like a hardware issue. Sudden shutdowns are often PSU-related but I cannot give advice on easily testing that. That would be my first guess, but your power s...

@Sabrent The system froze up again, no blue screen, power to the keyboard & mouse was cut off, as it no lights were blinking from them. but as a result I'm able to get a better info from the E...

@G Mobley We have tested it with our own 4TB drives and have noticed it's very particular about the setup. Offline cloning is usually sector-by-sector which is different than straightforward softwa...

@Mohammed Jaafar These types of issues can be difficult to track down. Memory testing is also time-intensive for full stability, but serious issues should show up in a quicker test, so sounds like ...

Hi Sabrent Staff: I performed further testing this weekend using mulitple Samsung 990 Pro 4TB units all updated to the latest firmware.  My results are mixed but maybe this helps.  Setup...

@Sabrent  unfortunately, it doesn't look like it created a dump when it happened. if it freezes again, I look into it to see if it makes one for now I'm a ram test to see if there any issue...

@Mohammed Jaafar You have to look at what happens leading up to the moment. The entry says 19:48:54 when the entry itself is 20:14:31 on the next reboot, so you have to go a ways back. The hope is ...

@Sabrent Thanks, as suggested I bought up the Event Viewer and I believe I found the moment of the last freeze up unfortunately it doesn't indicate what might have been the cause Here is the log...

@Mohammed Jaafar Sudden freezes could be a lot of things. Please check the Event Viewer to look for anomalies. This could be a GPU freeze, although often it will recover or shutdown/BSOD. It could ...

I need some advice Lately, I've been experiencing moments when suddenly the mouse, keyboard and pc stops workingI don't get a blue screen, in short it simply gets stuck  pressing the reset b...

@G Mobley No problem! We think there may be an issue in some cases with this, so we are investigating.