Just bought the EC DFLT drive sled. Tried both the JMicron Firmware update tool and the DS-UBLK-EC-DFLTFirmwareUpdateWINDOWS. JMicron Firmware update says "Cannot find any supported Sabrent devices...

@Pascal Karls I am going by the manual, but it should work in your case. Just troubleshooting. I would recommend returning or RMAing the device for a new one if the problem persists. It should work...

@Ryan Rayna You may be able to open a new case with technical support. What does the FedEx tracking say about the package? FedEx should be able to provide something. If the drive is a recent purcha...

@Matt L The PS5 benchmark is not a good indicator of performance. It's common for drives to get in the 5 GB/s range, that is normal, although environmental conditions such as heat can make this wor...

@Ryan Rayna The Rocket 4 Plus-G should be compatible with the PS5. It might be possible to test the drive with an enclosure like our EC-SNVE in the future.

Hello, I am in the process of returning this SSD to Sabrent. I was wanting to use the SSD in my PS5 and the system was not recognizing the card. Tried settings and reinstallation with no luck. Is ...

Hi, I've had a compatibility issue with a Rocket 4 plus SSD card I purchased from Sabrent. I've been in touch with customer support through email since Nov.17,2022. Customer support told me to d...

And the problems continue.  Now, after getting my USB-C port back up and running for other devices, plugging in your enclosure and drive shut it down.  Again.

After trying many solutions, it appears the problem has only gotten worse.  Now my PC will not even recognize the Sabrent enclosure, nor is it providing any power to it.  As a first time ...

Hello. I am having very similar issues. I purchased a Rocket 4 Plus for use with my PS5 and I'm getting significantly slower than advertised speeds. I heard I might need to update the firmware to f...

>>Both disks should be initialized first. GPT and NTFS are typical.    Does that mean the copy function is interpreting the filesystem and copying files (instead of a raw block co...

@David Palermo I would recommend posting in Apple's community/forum to see if it is a specific known issue which may have a fix/workaround. It does seem Monterey has some issues with this, possibly...

The manual covers the offline cloning procedure on page 7 which you can use to verify the process. Both disks should be initialized first. GPT and NTFS are typical. The clone may not work if the de...

@Dan M We are and have been interested in providing such a product. Your feedback has been passed on!

  I have two 8 TB Corsair Force MP600 Pro SSD in the case, it does not copy.   First step: Insert SSD into slot A, make file system (I have tried various, APFS, HFS+, exFAT), write dat...

I have a 4-bay Sabrent connect to a Mac Studio. I have 2 10TB drives in the Sabrent. When I put the Mac to sleep the Sabrent seems to go to sleep but after about 20 mins it wakes up for a few mins ...

USB4 40Gbps enclosures have been out for a while. Brands like Orico and Acasis have models on the market since 2021. Satechi just announced their own version. When will Sabrent join this fight? I'...

@Steve McNeil Please make sure the external power adapter is connected. If this still occurs with just a single drive, contact support for a replacement.

@Zippy Flagmaster The Acronis software checks the hardware string to make sure the device is one from Sabrent. You may be able to confirm the string and chipset with USB Device Tree Viewer. The EC-...

@Sabrent  I have the simple EC-SSHD  USB to SATA adapter. I have used your Acronis software before successfully, -- possibly before 2021,  to clone a ssd device for an upgrade. &nbs...