Hello,I have a newly purchased "Sabrent USB-C DUAL 4K UNI DOCK STN w/USB-C PWR"When connected to my Dell XPS17 laptop via the USB-C-PD port, I can see both of my external SSD drives, along with my ...

@kturro chamorro The EC-DFLT can and does support larger drives. There is potentially some other problem. You likely require specific firmware which can be provided by the technical support team. C...

@kturro chamorro You can find information about contacting support and our policies at the bottom of our store's main page. You can also contact technical support here.

@Sabrent But how can you tell me this if I am on a user support site? you tell me "send an email" but where do I send it to? I think you are avoiding the issue and I find this disrespectful. You a...

@Sabrent Yes, of course. The point is that the firmware that is downloaded from your page does not detect the device. attached screenshot. I am quite disappointed with this product to be honest. In...

@Sabrent Yes, of course. The point is that the firmware that is downloaded from your page does not detect the device. attached screenshot. I am quite disappointed with this product to be honest. I...

@kturro chamorro Please email or contact technical support for the proper procedure, thank you.

@kturro chamorro Have to tried to update the firmware while it's using a working 2TB disk?

hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT SCSI Dis...

hi. i have a SERIOUS problem with the  EC-DFLT. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the rea...

@Sabrent hi. i have a SERIOUS problem. the drive works perfectly with 2TB disks, but when i use a 4TB disk it does not detect it. when i try to update the firmware, it detects the reader as SABRENT...

@Jason C Cato hello... hope you are well. did you manage to receive a solution from support? if yes, could you share with us the solution?

@John Schmitt It could be the docking station or the monitor and it may be possible to test these possibilities. Does replugging the docking station or USB-C have any impact? Does sleeping then wak...

@Daniel The nano V2 is cheaper to make at scale and we may eventually phase out the original nano. We are planning Thunderbolt versions with USB fallback to replace the SB-XTRM and nano Rugged.

Hi, I'm using the USB-CKDH to switch between a Microsoft Surface 6 and an Intel NUK. Here's the setup: The Surface has two Dell (E231H) monitors being driven through the Surface docking station (U...

@Sabrent Is there a reason why the original nano is around $50 more expensive in most stores? I would grab one of those, but spending more to get an older product seems silly.

@Sabrent Thank you! 

@Daniel We still have silver products available. This includes the original nano and a number of enclosures. Our latest product, the nano V2, is indeed black, however. We do have some other externa...

@Christopher Hill Warranty support, yes, but please contact our technical support with specific questions on this.

@mad-jester Current ones should be JMS578, yes. Its characteristics are well-known and well-supported. I have seen custom user firmware but there should be no issues.