@Sabrent   I have a similar problem. I have the simple EC-SSHD  USB to SATA adapter. I have used your Acronis software before successfully possibly before 2021 to clone a ssd device ...

@Ma Ar I am aware of the Magnuson-Moss Warranty Act and general Right to Repair legislation. We do not have a "warranty void if broken" seal on this product and we make our warranty provisions clea...

Thanks for the answer. I thought that might have been how to get in but I was having trouble getting under the logo. I am actually a certified technician and know how to make repair on boards at t...

I just picked up the Dual docking station to read some drives that I removed from computers I am no longer using. When I connect the dock to my laptop everything works fine until I drop in a drive....

@lloyd gray Does the HDD spin up? If the LED indicator is not coming on it's possibly a power problem. USB power alone may not be sufficient.

Hi, I hadn't used my hdd adapter in several years. Today I took it out and plugged in two drives, one an ssd and one an hdd. My pc won't recognize either drive, either in file explorer or disk man...

@hannah That should be using the ASMedia ASM235CM but may be able to be confirmed with USB Device Tree Viewer. We do not currently offer a firmware update and do not support customer manipulation o...

I have the DS-SC5B - I don't see any firmware downloads for that product, just the manual.  The Windows power settings don't have any effect.

@Sabrent Thank you, that driver seemed to do the trick. I won't be back in the office, to physically try it out, till next week but I am at least not getting the error message anymore.

@Alex Kampas The EC-UASP is USB-powered with a SATA-USB chipset and the DS-4SSD takes a separate power adapter and is a SATA-USB chipset with a port multiplier chipset. The latter should be the JMS...

@hannah It's possible that some of these can be modified in firmware, as is the case with some enclosures and timeouts, but we do not officially support such user modifications. I am not sure if Wi...

@Maty Blanc This seems to be a Windows 11 problem with newer drivers. As I am sure you have discovered, the primary suggestion is to completely uninstall/remove the driver through Device Manager an...

I would like to add that auto-power on after a power failure would be a really great feature to have.  Also, I would very much like to be able to configure the timeout for disk inactivity.&nbs...

I have a couple of HGST (Apple branded) 1TB drives. When I put them in the Sabrent EC-UASP enclosure and connect them to a PC, they spin up and work just fine. The same drives, one at a time, both...

Hello, I recently updated my computer to Windows 11 and I am unable to use the "USB 2.0 To Serial DB9 Male RS 232 Cable Adapter". The pictures below show the error messages that I'm getting. Here a...

@Steve Reading up on this it seems the specifications for M.2 vary. Typically the PCB is 0.8mm +/- 10%, the M.2 socket is 2.25mm center, and the rear componentry is 1.35mm. Thermal padding of 0.5mm...

@Steve If you mean the specs and you received the 4TB model, it should be similar to the updated Rocket 4 Plus: Up to 7200/6850 MB/s, 940K/1000K 4K IOPS, 3000TBW I will also pass on the suggestio...

Would anyone be able to provide the appropriate documentation for the new Rocket 4 Plus - G or a link for me to obtain it?  I just received mine and I want to make sure that any judgement I ma...

I eagerly anticipate the official announcement.

Just today I received my SB-RKTG-4TB.  So at least the 4TB version has officially released.  That should alleviate the issue for that SKU hopefully.