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Docking station, NAS (3)
Customer Service (1)
Rocket 4 Plus G (2)
SB-RKTB-4TB (1)
performance (1)
lockups (1)
freezing (1)
UASP (1)
5 Bay Dock (2)
EC-SS31, USB 3.1 Gen.1, Gen.2 (1)
Error (2)
Firmware (6)
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EC-SSD2 (2)
5 Gbe Adapter (1)
Technical Support (1)
Dual-Sided M.2 SSD (1)
sn530 (1)
western digital (1)
USB-SW30 (1)
SB-RKT4P-4TB (1)
software (1)
firmware update (5)
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EC-WPTF (1)
EC-SSHD (1)
4-bay Sabrent (Model DS-SC4B) (1)
170
Topics
0
Followers
JU
Rocket 4 Plus SSD Broken
7/6/24, 9:26 AM
•
Jason Udell
7/6/24, 3:30 PM
2
2
Posts
119
Views
S
Sabrent
7/6/24, 3:30 PM
@Jason Udell I have your name in the system but do not see a ticket. I'm passing this on to a spe...
g
SB-TB4K
SB-TB4 KVM - Apple Studio Display monitor not working
6/29/24, 5:07 PM
•
glenramirez
6/30/24, 4:32 PM
2
2
Posts
477
Views
S
Sabrent
6/30/24, 4:32 PM
@glenramirez You might need a TB4 dock + KVM switch, see the comments here. Some Apple hardware o...
SB-TB4K PD Power
6/24/24, 11:31 AM
•
Steven Fischer
6/25/24, 12:20 PM
6
6
Posts
303
Views
S
Sabrent
6/25/24, 12:20 PM
@Steven Fischer Looking into this, thank you for the feedback. We will be fixing the listings.
m
USB-C Hub HB-3A4C
6/22/24, 11:45 AM
•
michael.flournoy
6/24/24, 11:50 AM
2
2
Posts
219
Views
S
Sabrent
6/24/24, 11:50 AM
@michael.flournoy You may contact customer service on the main website and request a firmware upd...
m
EC-CH2B keeps disconnecting
5/4/24, 2:35 PM
•
mike
6/21/24, 12:00 PM
7
7
Posts
679
Views
S
Sabrent
6/21/24, 12:00 PM
@chrissgroi I will check up on this but, if possible, try a different cable or an adapter (USB-A)...
t
Sabrent ec-snve + WD SN850x 4Tb not recognized in S22 (android one ui 6.0)
5/18/24, 1:14 AM
•
to.bo
6/15/24, 11:03 PM
3
3
Posts
325
Views
MD
Michael Duer
6/15/24, 11:03 PM
@to.bo Yes, I have the same issue except I am using the plug in docking station. &nbs...
rC
USB-KCPD
USB-KCPD - Not recognizing Screen
6/14/24, 5:45 AM
•
rob Coenders
6/14/24, 12:30 PM
2
2
Posts
120
Views
S
Sabrent
6/14/24, 12:30 PM
@rob Coenders I asked about this and was told that drivers should be verified as updated, a diffe...
d
(EC-DSK2) how to check status of cloning? safe to abort?
6/13/24, 12:03 AM
•
dcurry789
6/14/24, 12:20 PM
2
2
Posts
629
Views
S
Sabrent
6/14/24, 12:20 PM
@dcurry789 Offline cloning is sector-by-sector which can be very slow. Also, it's important the d...
k
Is there a way to disable SLEEP MODE so the drives stay on
6/11/24, 4:56 PM
•
kjf2007
6/14/24, 12:15 PM
4
4
Posts
872
Views
S
Sabrent
6/14/24, 12:15 PM
@kjf2007 Any disk activity should prevent the docking station from going to sleep. It auto-sleeps...
s
USB HD docking station
SABRENT Hard Drive Docking Station - not detected in Windows 11
5/31/24, 2:19 PM
•
sheepsqueez0r
6/11/24, 1:28 PM
8
8
Posts
3.2k
Views
S
Sabrent
6/11/24, 1:28 PM
@mhkgreer You can reach customer support from our main page. They may be able to give you more pr...
zz
EC-DFLT
EC-DFLT sudden failure and troubleshooting
5/23/24, 3:58 PM
•
z z
5/23/24, 4:51 PM
2
2
Posts
560
Views
S
Sabrent
5/23/24, 4:51 PM
@z z Please contact technical support on the main website. The HDD is probably fine, it may be a ...
JA
Where can i find my registered produvts?
5/12/24, 3:08 PM
•
Jean-Phillipe Andergassen
5/20/24, 4:55 PM
6
6
Posts
329
Views
S
Sabrent
5/20/24, 4:55 PM
We have now implemented this as part of the product registration page for initial testing.
U
Sabrent RMA, replacement not arrived
5/6/24, 3:41 PM
•
Unmolded1589
5/8/24, 4:28 PM
6
6
Posts
164
Views
S
Sabrent
5/8/24, 4:28 PM
@Unmolded1589 Once it's in the hands of the shipping company it is up to courier services to be o...
i
Need Firmware
4/9/24, 6:50 AM
•
iiiiii
4/9/24, 3:08 PM
2
2
Posts
320
Views
S
Sabrent
4/9/24, 3:08 PM
@iiiiii Try formatting the drive in the enclosure first, if possible. Otherwise, check this firmw...
MP
Sabrent RMA process very odd
4/7/24, 7:00 PM
•
Matthew Peters
4/8/24, 2:34 PM
2
2
Posts
217
Views
S
Sabrent
4/8/24, 2:34 PM
@Matthew Peters We do have such a location for some RMAs for deeper inspection, probably because ...
BH
Created a ticket over a week ago, no response
3/27/24, 12:08 AM
•
Braheem Hazeem
4/2/24, 8:37 AM
9
9
Posts
161
Views
S
Sabrent
4/2/24, 8:37 AM
@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replac...
s
Dual enclosure tb3 drive
3/29/24, 3:28 PM
•
sober.council
3/30/24, 7:15 PM
2
2
Posts
115
Views
S
Sabrent
3/30/24, 7:15 PM
@sober.council The ASUS forums may be able to assist better. I see an older post here that is usi...
RH
Sabrent 10 Bay Enclosure Realworld Speeds?
3/20/24, 9:06 PM
•
Richard Hanks
3/25/24, 2:15 PM
4
4
Posts
372
Views
S
Sabrent
3/25/24, 2:15 PM
@Richard Hanks Hello, we're back from the weekend. USB can have more overhead or it could be a li...
s
Sabrent Rocket NVME 4.0, something broke off
3/20/24, 8:30 AM
•
siejeje205
3/21/24, 3:45 PM
4
4
Posts
234
Views
S
Sabrent
3/21/24, 3:45 PM
@siejeje205 Good luck!
NC
HB-TC5P Multi-Port USB Type-C Hub not recognizing multiple devices
3/13/24, 1:47 PM
•
Nick Coronado
3/13/24, 3:35 PM
2
2
Posts
372
Views
S
Sabrent
3/13/24, 3:35 PM
@Nick Coronado Unfortunately, the USB-C PD port is for PD input only.
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