Customer Support

Customer service and technical support.

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DS

Mouse, Account, Registration, Wireless, Trouble Registering New Mouse - New “Account" Required Every Time
11/19/23, 5:01 AM • Dean Shepherd 11/20/23, 1:15 PM

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Sabrent
11/20/23, 1:15 PM

@Dean Shepherd That does sound overly cumbersome. I'll have to check with the web team. I did che...
GG

How to disassembly a rocket pro?
11/5/23, 8:22 PM • Gregory G 11/6/23, 1:37 PM

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Sabrent
11/6/23, 1:37 PM

@Gregory G There are four screws, two under each rubber pad near the ends.
kd

‎DS-SC4B Linux ubuntu ‎DS-SC4B diconnecting UBUNTU 22.04
10/27/23, 3:09 AM • k darkmaterial 10/28/23, 4:35 PM

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Sabrent
10/28/23, 4:35 PM

@k darkmaterial It looks like you did everything correctly. Out of curiosity, does it work okay i...
LZ

4-bay dock either painfully slow or crashes Mac depending on cable
9/26/23, 4:41 PM • Lee Zimmerman 10/23/23, 12:14 AM

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Sabrent
10/23/23, 12:14 AM

@Lee Zimmerman I appreciate the follow-up. We'll have to investigate this particular compatibilit...
LS

Both 10-Bay and 5-Bay docking stations died suddenly
10/13/23, 3:24 PM • Lawrence Stevens 10/14/23, 3:18 PM

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Sabrent
10/14/23, 3:18 PM

@Lawrence Stevens This is highly unusual. We will investigate into your specific returns to see w...
CA

wrong resolution Monitors only work at 1280x1024 instead of full 1080p
10/12/23, 9:12 PM • Carl Armstrong 10/13/23, 2:26 PM

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Sabrent
10/13/23, 2:26 PM

@Carl Armstrong Are you aware of anything that might have changed in the operating environment? M...
JP

10G adapter (TH-S3EA) setup on macOS
9/30/23, 2:48 PM • John P 9/30/23, 4:09 PM

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Sabrent
9/30/23, 4:09 PM

@John P I can have them test this in the office this upcoming week. Looking at that model, basic...
I

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

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Sabrent
9/27/23, 3:03 PM

@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, ...
JS

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

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TSI

The Sabrent Informer
9/18/23, 10:46 AM

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
DS

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

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Sabrent
9/16/23, 2:38 PM

@Douglas Smith You may be able to get a firmware update from technical support that will assist w...
SM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

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Sabrent
8/18/23, 11:44 AM

@Finn Sawyer It's designed for two, if it doesn't work with two it could be the power supply or o...
gb

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

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Sabrent
8/11/23, 12:45 PM

@george beck I recommend contacting our technical support/customer service, on our website, for d...
CM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

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Sabrent
8/7/23, 2:41 PM

@Chuck McReynolds My advice would be to check for a BIOS/UEFI update first, assuming you have tri...
DK

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

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DK

David Keenum
7/19/23, 2:53 PM

@Sabrent alright, i'll give that a try. Thank you for the response.
VB

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

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Sabrent
7/17/23, 12:47 PM

@Vergil Beers You may need to use something more advanced than Windows Disk Management, such as M...
VB

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

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Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box and/or the back of the SSD.
VB

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

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Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box.
t

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

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Sabrent
7/12/23, 11:30 AM

@Stefano Distefani This won't work for 3.5" HDDs on this adapter.
SD

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

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Sabrent
7/12/23, 11:29 AM

@Stefano Distefani Correct, 3.5" is not accepted since USB only provides 5V power.
HK

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

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Sabrent
7/10/23, 3:47 PM

@Hemant Kumar Magic Leap-2 Ethernet-to-USB adapter support is dependent on their software. You'd ...

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SABRENT EC-SNVE Enclosure (Issues)

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Product Requests »
SAS Docking Station

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General Product Discussion »
EC-SNVE - Latest firmware update

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Customer Support »
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SATA Drive serial number presentation to OS

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Customer Support

Mouse, Account, Registration, Wireless, Trouble Registering New Mouse - New “Account" Required Every Time 11/19/23, 5:01 AM • Dean Shepherd 11/20/23, 1:15 PM

How to disassembly a rocket pro? 11/5/23, 8:22 PM • Gregory G 11/6/23, 1:37 PM

‎DS-SC4B Linux ubuntu ‎DS-SC4B diconnecting UBUNTU 22.04 10/27/23, 3:09 AM • k darkmaterial 10/28/23, 4:35 PM

4-bay dock either painfully slow or crashes Mac depending on cable 9/26/23, 4:41 PM • Lee Zimmerman 10/23/23, 12:14 AM

Both 10-Bay and 5-Bay docking stations died suddenly 10/13/23, 3:24 PM • Lawrence Stevens 10/14/23, 3:18 PM

wrong resolution Monitors only work at 1280x1024 instead of full 1080p 10/12/23, 9:12 PM • Carl Armstrong 10/13/23, 2:26 PM

10G adapter (TH-S3EA) setup on macOS 9/30/23, 2:48 PM • John P 9/30/23, 4:09 PM

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update 5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04 9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives? 9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue 12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working 8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station 8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process 7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space 7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location 7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device. 7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Error Firmware True Image Unable to run True Image or Update Firmware 12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works! 7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps] 7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

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Latest topics

SABRENT EC-SNVE Enclosure (Issues)

SB-ROCKET-NVMe4-1TB - second drive failure, warranty?

SAS Docking Station

EC-SNVE - Latest firmware update

EC-CH2B - Cloning 22TB Drive - Mac OS

Latest posts

Power adapter for USB hub

Can I use the Thunderbolt 4 KVM Switch (SB-TB4K) with Thunderbolt 4 hubs?

SABRENT EC-SNVE Enclosure (Issues)

SABRENT EC-SNVE Enclosure (Issues)

SATA Drive serial number presentation to OS

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Mouse, Account, Registration, Wireless, Trouble Registering New Mouse - New “Account" Required Every Time
11/19/23, 5:01 AM • Dean Shepherd 11/20/23, 1:15 PM

How to disassembly a rocket pro?
11/5/23, 8:22 PM • Gregory G 11/6/23, 1:37 PM

‎DS-SC4B Linux ubuntu ‎DS-SC4B diconnecting UBUNTU 22.04
10/27/23, 3:09 AM • k darkmaterial 10/28/23, 4:35 PM

4-bay dock either painfully slow or crashes Mac depending on cable
9/26/23, 4:41 PM • Lee Zimmerman 10/23/23, 12:14 AM

Both 10-Bay and 5-Bay docking stations died suddenly
10/13/23, 3:24 PM • Lawrence Stevens 10/14/23, 3:18 PM

wrong resolution Monitors only work at 1280x1024 instead of full 1080p
10/12/23, 9:12 PM • Carl Armstrong 10/13/23, 2:26 PM

10G adapter (TH-S3EA) setup on macOS
9/30/23, 2:48 PM • John P 9/30/23, 4:09 PM

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM