Customer Support

Customer service and technical support.

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

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Sabrent
1/25/23, 2:27 PM

If you are having issues with the Rocket 2230 in your Microsoft Surface Pro, particularly the SP8...
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Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

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600
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Sabrent
5/25/22, 10:33 AM

Please check out website support page first, before posting.
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NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues)
5/7/25, 7:18 PM • alt_as_king 5/7/25, 7:18 PM

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alt_as_king
5/7/25, 7:18 PM

So, I purchased the EC-SNVE NVMe/SATA Enclosure it is currently on V1.33.44 I have a Samsung 980 ...
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SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading
4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

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Sabrent
5/2/25, 3:37 PM

@zacharygellner14 CrystalDiskInfo reads the SMART values to show health information. In this case...
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SB-ROCKET-NVMe4-1TB - second drive failure, warranty?
4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM

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Sabrent
4/28/25, 3:55 PM

@hostandmore Yes, these drives have a standard warranty. Please refer to technical support for se...
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EC-DFLT power plug / supply needed
2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

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998
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Sabrent
4/23/25, 4:34 PM

@mebailey85 It should be the standard, which is positive inside. However, contact technical suppo...
EC-CH2B - Cloning 22TB Drive - Mac OS
4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

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Sabrent
4/22/25, 7:29 PM

@Billl Thank you for the feedback.
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4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

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Sabrent
4/4/25, 4:03 PM

@Mark Levine Thank you for the update.
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My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

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coyadaf611
4/1/25, 9:34 PM

I'm having the same problem right now, were you able to solve it?
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USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

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Sabrent
3/31/25, 3:08 PM

@gwatkins I replied in the other thread, but I will check what chip we're using in that hub. We o...
How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

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33
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MelanieBriggs234
3/31/25, 6:58 AM

This is interesting to read because I never really thought about how different environments affec...
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Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

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Sabrent
3/20/25, 3:00 PM

@geraldonlineorders This issue requires specific factors to arise and ideally is handled with USB...
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firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

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Sabrent
3/11/25, 3:00 PM

@wynneke Yes, or the archive file can be extracted to a temporary folder and the executable run f...
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My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

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Sabrent
3/11/25, 3:00 PM

@freedevme Three years is a long time. Most SSD warranties are only for five years. The health re...
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3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

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Sabrent
3/10/25, 2:02 PM

@Temo 40-pin is legacy but we do and did make products to handle that. 40-pin will be explicitly ...
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Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

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Sabrent
3/10/25, 2:00 PM

@schallerp This behavior is anomalous and has been marked for feedback. If this issue reoccurs, p...
Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

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Herve G
3/9/25, 1:33 PM

Still no fix 😞
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DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

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Sabrent
2/24/25, 2:42 PM

@franklynnphoto The internal PSU provides up to 135W of power with 15W of that going to USB, so 1...
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Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

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Sabrent
2/21/25, 1:40 PM

@techiej75 Check the drive's health with CrysalDiskInfo, in addition to the Rocket Control Panel,...
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Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

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Sabrent
2/10/25, 4:24 PM

@corps0r Something could have happened during the night, such as overheating or something else, b...

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Customer Support

Rocket 2230 in a Microsoft Surface Pro 1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support 5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues) 5/7/25, 7:18 PM • alt_as_king 5/7/25, 7:18 PM

SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading 4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

SB-ROCKET-NVMe4-1TB - second drive failure, warranty? 4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM

EC-DFLT power plug / supply needed 2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

EC-CH2B - Cloning 22TB Drive - Mac OS 4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

4 Bay DS-SC4B two bays continually spinning up 3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re 6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs 3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises? 3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid 8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to? 3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90% 3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC 3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking 3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web. 2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay 2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive 2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking 2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

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Latest topics

SABRENT EC-SNVE Enclosure (Issues)

Understanding Dental Fillings: A Simple Solution for Cavities

SB-ROCKET-NVMe4-1TB - second drive failure, warranty?

SAS Docking Station

EC-SNVE - Latest firmware update

Latest posts

SABRENT EC-SNVE Enclosure (Issues)

Understanding Dental Fillings: A Simple Solution for Cavities

SATA Drive serial number presentation to OS

SATA Drive serial number presentation to OS

SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading

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Rocket 2230 in a Microsoft Surface Pro
1/25/23, 2:27 PM • Sabrent 1/25/23, 2:27 PM

Customer support
5/25/22, 10:33 AM • Sabrent 5/25/22, 10:33 AM

NVMe enclosure nvme EC-SNVE SABRENT EC-SNVE Enclosure (Issues)
5/7/25, 7:18 PM • alt_as_king 5/7/25, 7:18 PM

SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading
4/15/25, 9:28 PM • zacharygellner14 5/2/25, 3:37 PM

SB-ROCKET-NVMe4-1TB - second drive failure, warranty?
4/28/25, 12:15 PM • hostandmore 4/28/25, 3:55 PM

EC-DFLT power plug / supply needed
2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

EC-CH2B - Cloning 22TB Drive - Mac OS
4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM