Just mentioning here - if all you see is Parsec USB Hub in the update tool (or no devices at all in the older firmware update tool), you'll need to disable the Parsec Virtual USB Adapter in Device ...

@StillJustABill You probably can, but not from us. You may be able to match it on AliExpress or the equivalent.

I currently have a Thunderbolt 4 dock from another well known brand and it's not even able to support a 1080p screen + a smaller 2k one + 3 bluetooth dongles (keyboard, mouse and headset).With this...

@Sabrent I have tracked the issue to the cable that has the LED & switch on it & then has a flex cable that plugs into the PCBA. I can send you picture if needed. Can I order a replacement ...

@Manuel Jordan Your idea makes sense and is technically feasible — installing Linux on an external SSD connected via a fast USB-C/Thunderbolt docking station can work well, especially for avo...

@bestlaurastevens See if the drive is picked up by DMDE. This will let you know if data retrieval is possible, assuming that the drop did damage the drive as it stopped booting. The damage could be...

My asus 515-54 708w dropped from a couple feet high and stopped booting. I've been trying to recover the files off of its OEM Kingston sn520 nvme m2 2280 s3 512gb with the Sabrent‎ EC-SNVE I go...

Could someone share their EC-SNVE device information dump? For example: ************************************************************** Device : Sabrent SSD ***********************************...

From the thermal pad.

@Malcolm D They should have mentioned this in the manual.  Maybe they can add it in the new ones.

@Stefano Giobbi I would have to test or ask the factory directly about this. What I can tell you is that our enclosure does pass 3.3V which, if I understand your query correctly, means that it woul...

It'd be an insta-buy for me. I have a PC + Mac with two 4k screen setup I want to upgrade to 2x 5k screens in the future, and the Thunderbolt 5 KVM would be the first piece I'd get, in a heartbeat.

Hi, I am about to purchase an HGST/WD Ultrastar hard drive that has the "Power Disable Function". The hard drive  will not start if the SATA interface can't handle it. In desktops you can add...

@Manuel Jordan Heat is something we test and are looking at more carefully. As for Thunderbolt, by spec it is supposed to be backward compatible but will be slower and may not support all features....

@jay.m There may be. Please contact customer service via the website. Thank you.

Count me in for a TB5 KVM, Daisy chaining ability would make this absolutely rock any setup.

I'm running into this issue as well. Mine is out of warranty, so is there a firmware update available to fix this? This seems like faulty hardware and warranties should be extended for this issue.

Hello Sabrent As usual thanks for the polite reply  We have Thunderbolt/Thunderbolt 5 and USB4 enclosures in the process of being released Sounds great! ... pls be sure to reduce the he...

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@Aqualung you know that, thats the new game and the futrue right? if this product will save and regain sabrents glory then so be it,