@stenlana035 I am not aware of this specific issue, but have now reported it. It may be possible to use older firmware or wait for newer, although our policy is usually to offer one a time and only...

@raman325 Check technical support on our website, that is what I mean by team. Depending on the retailer, they need to be dealt with first, such as within 30 days for Amazon. It's true that if they...

Is it accurate that, with firmware 200416_D1_3C_81, the drive bay lights no longer activate when the system is powered on but no HD is installed? Is it possible to undo this slope game?  

Sarcasm, right? 🤔

@Steve, now that you mention it, I'd love to see a beefy GPU included as well. ... and maybe a CPU and not more than 64Gs of RAM. Come to think of it, a 17" OLED display wouldn't hurt either 😁

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@Sabrent   which team are you referring to and how do I check with them?   Regarding your point about going through the retailer, if they have no more units for sale, wouldn't it end up...

@bato3nabit Hey, I'm not sure what product you intended as HB-T3HP isn't one I'm aware of, but I will try to help. I'll make the blanket statement that USB 3.0 hubs will sometimes interfere or be i...

Hello everyone 🙂 I trust all is well with you. I recently acquired a Sabrent USB C hub Model HB T3HP to help organize my workspace and connect several devices to my MacBook Pro M1, 2021. While the...

@Cata I'd have to check with the factory to get an exact thickness. Customer support through the website may be able to do this more quickly. You may also be able to measure or estimate it yourself...

Hello, What is the thickness size for the thermal that comes preinstalled on the DS-UFNC, mine does not touch the ssd, and I want to buy a new one. Thank you.

@Tom Whedbee A sector-by-sector offline clone can take a very long time, unfortunately, although I'm not sure if that's the issue here. Drive health can impact the process as well. Formatting shoul...

@raman325 Different vendors have different return policies. If it's possible to go through the retailer, that should be the first option. If not, it would be part of the process in engaging our cus...

I am using a EC-HD2B HDD Docking Station and Cloner to offline clone a 3.5-inch 2TB Seagate Barracuda onto a 3.5-inch 10TB Barracuda Pro hard drive.  All started well; the first light, 25%, st...

@Sabrent much appreciated! Let mek now if there are any other details I can provide to help the investigation. Regarding a replacement, is that something I would do through you or Microcenter? If...

@raman325 Hey, I've reported this to the team. We're going to check in on this. The serial looks good and it's possible a firmware update will fix it, in which case you can get one from customer se...

@amit.bagaria We recommend technical support as they will often have the newest firmware options. 

@robertd As long as the motherboard supports PCIe bifurcation, it passes the lanes through and is transparent to the system. This means it works with software RAID. Bifurcation in this case would h...

@xdarius550 did you get any response from the Technical staff? I also want to update my firmware. I am currently on 1.25.7 and it has issues of random stopping while copying large files.

I have Veeam immuatble backup servers in place (Ubuntu, software raid) that currently uses spinning drives.  I'd like to move to RAID NVMe drives, again using Linux software RAID.  Does t...